Unfulfillable inventory
Hello,
Our inventory became unfulfillable and the reason is that the product is expired .Although, the expiration date of our product is on 6/2026 and it is clearly visible on tha packaging and on the product itself.
We opened a case (ID 16634958991) and the representative told us that amazon will manually check the product and reply to us via email.
After that, a small amount of units became available again and then we received an email from amazon to create a removal order for the rest of the units until 11/24/2024 .
Someone from the amazon team please check our case again and help with this situation as our inventory (and investment) is been thrown away for no reason.
Thank you very much.
Fulfill Orders
Unfulfillable inventory
Hello,
Our inventory became unfulfillable and the reason is that the product is expired .Although, the expiration date of our product is on 6/2026 and it is clearly visible on tha packaging and on the product itself.
We opened a case (ID 16634958991) and the representative told us that amazon will manually check the product and reply to us via email.
After that, a small amount of units became available again and then we received an email from amazon to create a removal order for the rest of the units until 11/24/2024 .
Someone from the amazon team please check our case again and help with this situation as our inventory (and investment) is been thrown away for no reason.
Thank you very much.
Fulfill Orders
0 respuestas
Seller_rI7BZIczK8iAC
The mistake is most probably hidden in your listing in your shelf life. Read and understand following thread and change your shelf life. Tell me if this will "repair" the situation!
https://sellercentral.amazon.com/seller-forums/discussions/t/500a5823-1cc6-4214-b6af-33d8b2c423d6
Dominic_Amazon
Hi @Seller_5wvQlZgUVADRM,
Dominic from Amazon here, I can see the team is helping you in the case ending in 3021. Please continue working with the team there.
Best,
Dominic
