Copyright infringement
I got a copyright infringement and I have removed all the content that was claimed. But after multiple appeals my listing is still deactivated and I have no way to submit proof or any documentation about it. Seller support keeps taking in a circle. Please HELP!!!
Claim ID: 14701698401
Copyright infringement
I got a copyright infringement and I have removed all the content that was claimed. But after multiple appeals my listing is still deactivated and I have no way to submit proof or any documentation about it. Seller support keeps taking in a circle. Please HELP!!!
Claim ID: 14701698401
6 respuestas
Webb_Amazon
Hello @Seller_3jqHfHJXemzGA
I appreciate you utilizing the Seller Forums and bringing this issue to our attention.
I understand that you have a pending violation in your account due to copyright infringement.
A copyright protects original works of authorship. This law is meant to incentivize the creation of original works of authorship for the benefit of the public. Please refer to the Intellectual property policyhelp page for further information regarding copyrights complaints.
If you believe the right owners has made an error in sending you this notice, you have the option to contact the right owner and ask them to submit a retraction directly to Amazon. Right owner should submit the retraction through:
www.amazon.com/report/infringement/retract
For other dispute scenarios you can submit an explanation using the DMCA Document. Please refer toProcedure for submitting a counter-notice pursuant to the DMCA help page for further guidance.
Have you try any of this appeal paths to remove your listing violation?
If so, have you received any response for this appeal?
Please continue to utilize this thread for more questions and updates on your situation. Many other sellers might have the same issue you are having and could find useful information between our discussion.
Your friend
Webb
Seller_3jqHfHJXemzGA
Thank you for your prompt response. Yes I have appealed multiple times after I to action and remove the violation in question with no success.
The initial claim stated that we used an image on our A+ content which we remove completely and then submit for an appeal. The appeal got denied and no further reason was provided.
Below you can see the actual claim which was corrected
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Rights owner communication: I am reporting the direct copyright infringement of my listing text by Amazon Brand VuseOne, who has pirated my Artwork, copying it 100% without my consent, I request that Amazon remove ASIN B0CNKT3LDG, as its product illegally uses my copyright. You can see that their second and third images of the A+ are using the main image of our product, even the leaf is 100% the same as ours. And our release date is 9/22/2023, but Vuseone's release date is 11/17/2023, and started sale at 58 days ago. Besides, we can provide the Psd file of our images if you need.
Copyrighted content: https://www.amazon.com/dp/B0CCP5J7K2?ref=myi_title_dp&th=1
ASIN: B0CNKT3LDG
Infringement type: Copyrighted text on the product detail page
Copyright number: https://www.amazon.com/dp/B0CCP5J7K2?ref=myi_title_dp&th=1
Complaint ID: 14701698401
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Please help this is affecting our business drastically and we already took action to fix this problem.
Seller_3jqHfHJXemzGA
Also Im pretty sure your are going to ask me if I submitted proof that I took corrective action. Let me answer that in advance.
When you are submitting for an appeal the only 2 options you get is to check 3 boxes that you are aware and you certify that you took action and the other option is to send a counter-notice DMCA.
There is no place or option to attach or submit any type of documentation at all.
Troy_Amazon
Hi @Seller_3jqHfHJXemzGA,
Thank you for your post. I understand you are dealing with a copyright issue. As @Webb_Amazon has stated, you would need to submit a DMCA to address this issue. If you have already done so, please note that it can take up to 10 business days to received a resolution to this documentation after our team has processed it. You can find further information about this process within the help page provided in @Webb_Amazon's reply.
If the DMCA has been submitted, you may have received a notification stating the listing cannot be reactivated at this time. This would essentially be due to the ten business day period still in progress. We would need to wait for that time frame to elapse prior to taking further action here.
If you have taken action other than the DMCA, please share a bit more about what you submitted and why the DMCA was not submitted. Also, if you have received a resolution, please share the outcome and any communication you may have received.
Please feel free to reach out with any further questions or account updates, and we will assist you as best we can.
Regards,
Troy
Seller_3jqHfHJXemzGA
Hello Troy,
I did submit a DMCA appeal as well and also got denied stating that "We dont have enough information"
I dont honestly know what else I can do, I even changed everything in the listing, from the images to the description but still is getting denied.
Please can you look into it so I can submit proof or something like that.
@Webb_Amazon
Saeid_Amazon
Hello @Seller_3jqHfHJXemzGA
Thank you for continuing to provide updates to this thread. Sorry that it's been a while since the last reply from an Amazon Seller forum moderator.
Please can you look into it so I can submit proof or something like that.
After your submission of the Digital Millennium Copyright Act (DMCA) appeal, the complaining party has up to 10 business days from their receipt. At this point, this time should have already passed.
Did you receive any notification of the reinstatement request decision?
Please feel free to share that notification so we can further assist.
Regards,
Saeid
