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Seller_153zO5dxxE6Xt

Amazon Warehouse Loses Entire Box

Are there any options for getting a case open when Amazon FTW9 warehouse loses an entire box in a shipment but closes the shipment and the status is Investigation complete? I will tell you I didn't ship a box of air, the box shows received at the warehouse. I opened a case and provided proof of delivery and invoice over 2 weeks ago and the Amazon has done absolutely nothing.

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Seller_153zO5dxxE6Xt

Amazon Warehouse Loses Entire Box

Are there any options for getting a case open when Amazon FTW9 warehouse loses an entire box in a shipment but closes the shipment and the status is Investigation complete? I will tell you I didn't ship a box of air, the box shows received at the warehouse. I opened a case and provided proof of delivery and invoice over 2 weeks ago and the Amazon has done absolutely nothing.

340
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Seller_NbYSGJ8Tehgbv
En respuesta a la publicación de Seller_153zO5dxxE6Xt

FBA received 1 unit out of 20 units that I sent of my book.

Claiming that I sent a large box with only 1 book inside?

I posted on the forums just like you are posting now.

I was connected to an associate via a moderator on this forum. This delayed the process 2 weeks only to come to the same conclusion. Amazon will not reimburse me for those lost 19 units.

I lost about $200 because of this. In addition, I concluded that Amazon is purposely not accepting Alibaba invoices for one reason or another.

81
user profile
Dominic_Amazon
En respuesta a la publicación de Seller_153zO5dxxE6Xt

Hi @Seller_153zO5dxxE6Xt,

Can you please provide me with the Case ID you opened for this shipment? I looked in your account but wasn't able to locate this.

Best,

Dominic

50
user profile
Seller_M4NWRaRnU1uDM
En respuesta a la publicación de Seller_153zO5dxxE6Xt

It is becoming apparent that Amazon is no longer able to handle FBA shipments in a competent manner,

421
user profile
Seller_FeJPGYFU4tseL
En respuesta a la publicación de Seller_153zO5dxxE6Xt

That is why I have stopped using FBA at all. Plus fees are ridiculous.

210
user profile
Seller_vwTQr93nzb7gQ
En respuesta a la publicación de Seller_153zO5dxxE6Xt

Your items were put on a pallet Amazon sold to a liquidation outlet. Pure profit for Amazon, at your expense. Amazon is happy, why can't you be?

90
user profile
Seller_iHH5xMKTtOiDC
En respuesta a la publicación de Seller_153zO5dxxE6Xt

I am having the same problem! I've provided packing lists, and tracking info twice and receive the same answer each time. Anyone have any advice?

40
user profile
Seller_153zO5dxxE6Xt

Amazon Warehouse Loses Entire Box

Are there any options for getting a case open when Amazon FTW9 warehouse loses an entire box in a shipment but closes the shipment and the status is Investigation complete? I will tell you I didn't ship a box of air, the box shows received at the warehouse. I opened a case and provided proof of delivery and invoice over 2 weeks ago and the Amazon has done absolutely nothing.

1.4 k visualizaciones
32 respuestas
340
Responder
user profile
Seller_153zO5dxxE6Xt

Amazon Warehouse Loses Entire Box

Are there any options for getting a case open when Amazon FTW9 warehouse loses an entire box in a shipment but closes the shipment and the status is Investigation complete? I will tell you I didn't ship a box of air, the box shows received at the warehouse. I opened a case and provided proof of delivery and invoice over 2 weeks ago and the Amazon has done absolutely nothing.

340
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32 respuestas
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Amazon Warehouse Loses Entire Box

por parte de Seller_153zO5dxxE6Xt

Are there any options for getting a case open when Amazon FTW9 warehouse loses an entire box in a shipment but closes the shipment and the status is Investigation complete? I will tell you I didn't ship a box of air, the box shows received at the warehouse. I opened a case and provided proof of delivery and invoice over 2 weeks ago and the Amazon has done absolutely nothing.

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Etiquetas:Faltante
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Seller_NbYSGJ8Tehgbv
En respuesta a la publicación de Seller_153zO5dxxE6Xt

FBA received 1 unit out of 20 units that I sent of my book.

Claiming that I sent a large box with only 1 book inside?

I posted on the forums just like you are posting now.

I was connected to an associate via a moderator on this forum. This delayed the process 2 weeks only to come to the same conclusion. Amazon will not reimburse me for those lost 19 units.

I lost about $200 because of this. In addition, I concluded that Amazon is purposely not accepting Alibaba invoices for one reason or another.

81
user profile
Dominic_Amazon
En respuesta a la publicación de Seller_153zO5dxxE6Xt

Hi @Seller_153zO5dxxE6Xt,

Can you please provide me with the Case ID you opened for this shipment? I looked in your account but wasn't able to locate this.

Best,

Dominic

50
user profile
Seller_M4NWRaRnU1uDM
En respuesta a la publicación de Seller_153zO5dxxE6Xt

It is becoming apparent that Amazon is no longer able to handle FBA shipments in a competent manner,

421
user profile
Seller_FeJPGYFU4tseL
En respuesta a la publicación de Seller_153zO5dxxE6Xt

That is why I have stopped using FBA at all. Plus fees are ridiculous.

210
user profile
Seller_vwTQr93nzb7gQ
En respuesta a la publicación de Seller_153zO5dxxE6Xt

Your items were put on a pallet Amazon sold to a liquidation outlet. Pure profit for Amazon, at your expense. Amazon is happy, why can't you be?

90
user profile
Seller_iHH5xMKTtOiDC
En respuesta a la publicación de Seller_153zO5dxxE6Xt

I am having the same problem! I've provided packing lists, and tracking info twice and receive the same answer each time. Anyone have any advice?

40
user profile
Seller_NbYSGJ8Tehgbv
En respuesta a la publicación de Seller_153zO5dxxE6Xt

FBA received 1 unit out of 20 units that I sent of my book.

Claiming that I sent a large box with only 1 book inside?

I posted on the forums just like you are posting now.

I was connected to an associate via a moderator on this forum. This delayed the process 2 weeks only to come to the same conclusion. Amazon will not reimburse me for those lost 19 units.

I lost about $200 because of this. In addition, I concluded that Amazon is purposely not accepting Alibaba invoices for one reason or another.

81
user profile
Seller_NbYSGJ8Tehgbv
En respuesta a la publicación de Seller_153zO5dxxE6Xt

FBA received 1 unit out of 20 units that I sent of my book.

Claiming that I sent a large box with only 1 book inside?

I posted on the forums just like you are posting now.

I was connected to an associate via a moderator on this forum. This delayed the process 2 weeks only to come to the same conclusion. Amazon will not reimburse me for those lost 19 units.

I lost about $200 because of this. In addition, I concluded that Amazon is purposely not accepting Alibaba invoices for one reason or another.

81
Responder
user profile
Dominic_Amazon
En respuesta a la publicación de Seller_153zO5dxxE6Xt

Hi @Seller_153zO5dxxE6Xt,

Can you please provide me with the Case ID you opened for this shipment? I looked in your account but wasn't able to locate this.

Best,

Dominic

50
user profile
Dominic_Amazon
En respuesta a la publicación de Seller_153zO5dxxE6Xt

Hi @Seller_153zO5dxxE6Xt,

Can you please provide me with the Case ID you opened for this shipment? I looked in your account but wasn't able to locate this.

Best,

Dominic

50
Responder
user profile
Seller_M4NWRaRnU1uDM
En respuesta a la publicación de Seller_153zO5dxxE6Xt

It is becoming apparent that Amazon is no longer able to handle FBA shipments in a competent manner,

421
user profile
Seller_M4NWRaRnU1uDM
En respuesta a la publicación de Seller_153zO5dxxE6Xt

It is becoming apparent that Amazon is no longer able to handle FBA shipments in a competent manner,

421
Responder
user profile
Seller_FeJPGYFU4tseL
En respuesta a la publicación de Seller_153zO5dxxE6Xt

That is why I have stopped using FBA at all. Plus fees are ridiculous.

210
user profile
Seller_FeJPGYFU4tseL
En respuesta a la publicación de Seller_153zO5dxxE6Xt

That is why I have stopped using FBA at all. Plus fees are ridiculous.

210
Responder
user profile
Seller_vwTQr93nzb7gQ
En respuesta a la publicación de Seller_153zO5dxxE6Xt

Your items were put on a pallet Amazon sold to a liquidation outlet. Pure profit for Amazon, at your expense. Amazon is happy, why can't you be?

90
user profile
Seller_vwTQr93nzb7gQ
En respuesta a la publicación de Seller_153zO5dxxE6Xt

Your items were put on a pallet Amazon sold to a liquidation outlet. Pure profit for Amazon, at your expense. Amazon is happy, why can't you be?

90
Responder
user profile
Seller_iHH5xMKTtOiDC
En respuesta a la publicación de Seller_153zO5dxxE6Xt

I am having the same problem! I've provided packing lists, and tracking info twice and receive the same answer each time. Anyone have any advice?

40
user profile
Seller_iHH5xMKTtOiDC
En respuesta a la publicación de Seller_153zO5dxxE6Xt

I am having the same problem! I've provided packing lists, and tracking info twice and receive the same answer each time. Anyone have any advice?

40
Responder