Amazon Warehouse Loses Entire Box
Are there any options for getting a case open when Amazon FTW9 warehouse loses an entire box in a shipment but closes the shipment and the status is Investigation complete? I will tell you I didn't ship a box of air, the box shows received at the warehouse. I opened a case and provided proof of delivery and invoice over 2 weeks ago and the Amazon has done absolutely nothing.
Amazon Warehouse Loses Entire Box
Are there any options for getting a case open when Amazon FTW9 warehouse loses an entire box in a shipment but closes the shipment and the status is Investigation complete? I will tell you I didn't ship a box of air, the box shows received at the warehouse. I opened a case and provided proof of delivery and invoice over 2 weeks ago and the Amazon has done absolutely nothing.
0 respuestas
Seller_NbYSGJ8Tehgbv
FBA received 1 unit out of 20 units that I sent of my book.
Claiming that I sent a large box with only 1 book inside?
I posted on the forums just like you are posting now.
I was connected to an associate via a moderator on this forum. This delayed the process 2 weeks only to come to the same conclusion. Amazon will not reimburse me for those lost 19 units.
I lost about $200 because of this. In addition, I concluded that Amazon is purposely not accepting Alibaba invoices for one reason or another.
Dominic_Amazon
Hi @Seller_153zO5dxxE6Xt,
Can you please provide me with the Case ID you opened for this shipment? I looked in your account but wasn't able to locate this.
Best,
Dominic
Seller_M4NWRaRnU1uDM
It is becoming apparent that Amazon is no longer able to handle FBA shipments in a competent manner,
Seller_FeJPGYFU4tseL
That is why I have stopped using FBA at all. Plus fees are ridiculous.
Seller_vwTQr93nzb7gQ
Your items were put on a pallet Amazon sold to a liquidation outlet. Pure profit for Amazon, at your expense. Amazon is happy, why can't you be?
Seller_iHH5xMKTtOiDC
I am having the same problem! I've provided packing lists, and tracking info twice and receive the same answer each time. Anyone have any advice?
Seller_abvDcTtQNWTq0
FBA processing is getting completely out of hands. I've had more "issues" with my shipments in the last 3 months than I've had in 4 years combined prior to Sept of this year.
I just got a shipment (ID: FBA17JT57XPC) closed as 0 units. There were 7 units in the box. Whats interesting is that 6 of them show "Investigation completed – shipment contents counted and confirmed" so that I cannot initiate an investigation on them. Only 1 out of 7 units can be researched.
I suppose we should be grateful that Amazon has gotten so advanced that they are able to tell which SPECIFIC units were not in the box that they lost.
Seller_TmEN333VwYVDG
the same, Amazon lost a large amount of my products, and after providing the proof, they said they haven't receive it, they ignored the proof of delivery and closed the case and REFUSED to reopen it! Is there any solutions?
Seller_HP0CuTSNvJvu9
Stick around these forums long enough you might find out 1 box is lucky. I was considering going FBA but there's stories of them losing entire pallets.
Seller_aKjpvLf9GNkXt
We had the same situation a couple of times. The reason is that you most likely did not define a box size of 20 pieces for the inbound shipment, and put a box with your 20 books into a bigger box with other items.
Then the highly skilled Amazon worker who receives your shipments counts the box as 1 unit, not the content of the box.
Lesson learned: Never put multiple single products into a box or a bag. If you box them, ship the box separately and define the box size (e.g. 20 pieces) in the FBA settings for that product. Otherwise, keep every single product loose in your shipping box.
We had the exact same problem 3 years ago: We shipped a box with some hundred products to Amazon, and we bagged all products of the same type in a neutral plastic bag, without any labels. After receiving, Amazon claimed we sent only 1 unit of each of the product, because they counted every bag as 1 unit, and not the 10 or 20 products inside the bags.
You will soon have one very confused customer: the one who orders 1 book but receives a box of 20.
