Review of your Amazon account
The account I have is under review. I have provided last 30 days of tracking numbers, and delivery status of all the orders I have fulfilled, along with that I have provided all the business information they've requested. Along with that I've provided resolution information & tracking info for all the chargebacks / refunds over the last 3 months. I have a 4.8 review on my profile (total of 117 ratings), and in the last 30 days i've only had 1 review, and it was 5 starts.
Is there anything else I should provide to cover off all the bases?
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How do I speed up the review of my account?
If you believe that there has been an error or you would like to speed up the review process, submit an explanation to ___. Your submission should include the following points, where applicable:
-- Updated tracking information for any recent seller-fulfilled orders. You could also send verification that the current uploaded tracking information is correct. Tracking information may be provided in the Manage Orders section of your seller account. If you are an Amazon Easy Ship seller or use Fulfillment by Amazon, confirm that you use this service as part of your submission. If you use these services, you do not need to provide tracking information.
-- Evidence of delivery of any recent seller-fulfilled orders which have been refunded or received a chargeback. The evidence may include buyer confirmation of receipt or proof of delivery documentation. If you are an Amazon Easy Ship seller or use Fulfillment by Amazon, confirm that you use this service as part of your submission. If you use these services, you do not need to provide tracking information.
-- Evidence to support the identity of your business and history of positive buyer-seller transactions. This evidence may include a business website, email, or company bank information. Ensure that all applicable business information is up to date in your Seller Central account. The evidence to support your business's identity is not necessary. However, this evidence can help speed up the verification of your business and the account review process.
-- If applicable, reasons and any further supporting evidence associated with the recent rise in refund or chargeback activities. For example, if you are proactively issuing refunds due to logistics issues or faulty products, provide evidence associated with these for consideration during your review.
Review of your Amazon account
The account I have is under review. I have provided last 30 days of tracking numbers, and delivery status of all the orders I have fulfilled, along with that I have provided all the business information they've requested. Along with that I've provided resolution information & tracking info for all the chargebacks / refunds over the last 3 months. I have a 4.8 review on my profile (total of 117 ratings), and in the last 30 days i've only had 1 review, and it was 5 starts.
Is there anything else I should provide to cover off all the bases?
--------------------------------------------------------------------------
How do I speed up the review of my account?
If you believe that there has been an error or you would like to speed up the review process, submit an explanation to ___. Your submission should include the following points, where applicable:
-- Updated tracking information for any recent seller-fulfilled orders. You could also send verification that the current uploaded tracking information is correct. Tracking information may be provided in the Manage Orders section of your seller account. If you are an Amazon Easy Ship seller or use Fulfillment by Amazon, confirm that you use this service as part of your submission. If you use these services, you do not need to provide tracking information.
-- Evidence of delivery of any recent seller-fulfilled orders which have been refunded or received a chargeback. The evidence may include buyer confirmation of receipt or proof of delivery documentation. If you are an Amazon Easy Ship seller or use Fulfillment by Amazon, confirm that you use this service as part of your submission. If you use these services, you do not need to provide tracking information.
-- Evidence to support the identity of your business and history of positive buyer-seller transactions. This evidence may include a business website, email, or company bank information. Ensure that all applicable business information is up to date in your Seller Central account. The evidence to support your business's identity is not necessary. However, this evidence can help speed up the verification of your business and the account review process.
-- If applicable, reasons and any further supporting evidence associated with the recent rise in refund or chargeback activities. For example, if you are proactively issuing refunds due to logistics issues or faulty products, provide evidence associated with these for consideration during your review.
2 respuestas
Seller_4zBzdtgCyS9EI
If applicable, reasons and any further supporting evidence associated with the recent rise in refund or chargeback activities. For example, if you are proactively issuing refunds due to logistics issues or faulty products, provide evidence associated with these for consideration during your review.
Did you provide a valid reason for your refunds? What they want to know, is that you didn't refund buyers to avoid bad feedback/reviews or, that people didn't get free products to LEAVE positive reviews. Have buyers you refunded left positive reviews/ feedback?
Roxy_Amazon
Hello @Seller_aRq8aA7XvqJRl,
Thank you for reaching out and sharing your situation with us. I understand you've been working diligently to address the account review by providing a wealth of information, including the last 30 days of tracking numbers and delivery statuses, the requested business information, the resolution details and tracking info for recent chargebacks/refunds, you are maintaining a strong 4.8 review rating and a perfect 5-star review in the last 30 days. We appreciate all of that.
I have some potentially good news for you. After contacting the responsible team, they informed me that they've reviewed your account and the hold on the funds in your account has been removed. Could you please confirm if this information is correct?
If this resolves your concern, that's fantastic. If not, or if you need any further clarification, please don't hesitate to let us know. The Seller Forums community and I are here to support you through any challenges you may face.
Thank you for being a valued member of the Amazon seller community and for utilizing the Seller Forums to seek assistance. Your commitment to maintaining high standards and addressing all the issues is exactly what makes our marketplace thrive. Keep up the great work!
Best,
-Roxy
