Brand owner said he filed me as unauthorized seller, but Amazon labels me selling counterfeit
I mistakenly entered a sole distributor’s territory on Amazon. My inventory is genuine, I received a counterfeit complaint from this distributor. Now, Amazon is demanding a Letter of Authorization (LOA) or a court order. I have no channels to submit my invoice. I asked the brand owner to retract the complaint, but he clarified that he only reported me as an unauthorized seller, not for selling counterfeit products. It is Amazon’s decision to label my products as counterfeit not him.
Is it the case that when using the brand registration tool to report an unauthorized seller, Amazon will automatically categorise the unauthorized seller selling counterfeit goods?
Brand owner said he filed me as unauthorized seller, but Amazon labels me selling counterfeit
I mistakenly entered a sole distributor’s territory on Amazon. My inventory is genuine, I received a counterfeit complaint from this distributor. Now, Amazon is demanding a Letter of Authorization (LOA) or a court order. I have no channels to submit my invoice. I asked the brand owner to retract the complaint, but he clarified that he only reported me as an unauthorized seller, not for selling counterfeit products. It is Amazon’s decision to label my products as counterfeit not him.
Is it the case that when using the brand registration tool to report an unauthorized seller, Amazon will automatically categorise the unauthorized seller selling counterfeit goods?
0 respuestas
Seller_OvL8C4BJWiuS9
If you cannot provide valid invoices, then your items are considered counterfeit whether that was the complaint or not. You aren't authorized to sell that brand.
Seller_nRFmxiQg4EGrw
Yes. to Amazon, there is no difference. They will not assume liability by allowing you to continue selling, nor to remove the products.
Atlas_Amazon
Hello @Seller_JrEByGgTUkqfm
Thank you for the information provided regarding the issues you have been seeing recently. I understand the brand owner did report your offers for not being authorized for sale. Per our anti-counterfeit policy, counterfeit product can be inventory that is inauthentic and/or unauthorized for sale. Our team reserves the right to request the corresponding documentation at any point if they believe that your product is not compliant. If this information cannot be provided or is unable to be verified, our team will take action to reject the submission and maintain any restrictions that are on the account.
We cannot guarantee a resolution will be available if you are unable to provide the information or details that are being requested from you. We do encourage you to provide any received updates to this thread to avoid confusion on the topic.
Best,
Atlas
