What is the point of having a return policy?????
I just don't understand the point of having a return policy when Amazon allow customers to so flagrantly ignore it and return any old crap for a full refund and then we as the sellers have to eat the cost.
It's genuinely insane.
Just received a return that is literally covered in dog sh*t. The A-Z claims are basically pointless.
Can someone please explain what the point of the return policy is if no customer ever has to adhere to it?
Amazon's policy is:
You can return the item for any reason in new and unused condition for up to 30 days after purchase.
But in reality:
You can return an item for any reason in any condition you want and we will give you a full refund and completely screw the seller who sold the item.
It's beyond a joke what amazon allows customers to get away with, everyone knows it so they just fully abuse the system.
What is the point of having a return policy?????
I just don't understand the point of having a return policy when Amazon allow customers to so flagrantly ignore it and return any old crap for a full refund and then we as the sellers have to eat the cost.
It's genuinely insane.
Just received a return that is literally covered in dog sh*t. The A-Z claims are basically pointless.
Can someone please explain what the point of the return policy is if no customer ever has to adhere to it?
Amazon's policy is:
You can return the item for any reason in new and unused condition for up to 30 days after purchase.
But in reality:
You can return an item for any reason in any condition you want and we will give you a full refund and completely screw the seller who sold the item.
It's beyond a joke what amazon allows customers to get away with, everyone knows it so they just fully abuse the system.
0 respuestas
Seller_Qbd0RsfZFEZBY
There are systems to manage items returned in unsellable condition.
I believe a Safe T Claim may work for this instance.
Seller_LBQZt4wWsFSsy
Amazon should give full money back after check the return. Then the buyer don't send the old, other brand, damaged producted ....。
Now the amazon customer serives do the refund once the buyers apply for return. If there's problem, such as wrong product, damaged product,....., you can do nothing for the loss。
A buyer applied to return my product for " Unwanted item" this week, the FBA gave money back rightnow, and the warehouse told me “the product was damaged by buyer” when they received the return of goods. I created a case to ask who will pay for the loss. get the answer" Amazon don't pay for it and imply that seller afford loss”
So bad rule! So bad service! Amazon!
Seller_ErJ3Ox7hqQxtl
One would think that if Amazon can dictate your own sales policy then Amazon may very well be liable for them too, but Amazon will always win in the end.
Seller_zGoDlPZLneGhF
It would be nice if you could let us know what category of item you sold, if it's meant for picking up dog "dirt" then maybe none of what I'm about to say will apply
If a customer returned an item covered in that type of filthy to me, here's what I would do.
1. Document everything with photos
2. Take the unit back to the carrier and speak with a manager, explain the situation, make them file a report. Take the packaging of course.
3. Contact the buyers local PD, inform them of the act, mailing filthy or vile matter is considered assault/battery, file a report.
4. Do not issue a refund. 100% restocking fee. Contact Amazon. I doubt opening a case will help or lead to anything, but it will be in the system (report abuse).
5. Considering reaching out to lawyer, that's a disgusting and unacceptable act. I would certainly press charges if possible.
Seller_qTJiCxRI8PpIZ
I'm curious as to how this was handled. If you're FBM, you can charge a restocking fee for products that are returned damaged. If you document everything, you can often win safety claim, but you will have had to have a picture of the product you originally sent out (not a stock image), and a photograph of the condition it was returned in. Most of the time I have been able to win safety claims by doing this.
Seller_0osrcugMAaVzX
they "help" me complete a ＄2200 refound without anything return
Seller_MyRvl9mYbqtNs
Same old story. All about the customers. Sellers deal with it.
Seller_4HsL3GZbyDLea
Amazon makes policy for you and me to follow. But Amazon and the customers get to do as they please.
I sell mechanical parts. Amazon customers remove their old failed part, install our new part and then return their old failed to us. Amazon gives them a 100% refund. Then I have to fight with Amazon to get a meaningless fraction of my expenses.
It is clear that Amazon wants you and I to subsidize the reckless and malicious criminality of their customers. You and I are socializing Amazon's criminal class of "customers."
Seller_dkvNFPkFjSVLg
While I will not argue with your point, this is and has been well known and it was your choice to sell on Amazon.
You certainly can minimize your exposure, and you certainly should be writing off all loses on your taxes (so you really are not losing anything BTW), these issues have been well documented and yet, people stay and sell. And keep complaining! lol
You cannot have the pros without the cons.
Seller_rN1OJxuI7j6aM
Here is what we do:
1. File a Safe T Claim. Sometimes you will get reimbursed by Amazon for 50% of the item price. Sometimes you will not.
2. Build a spreadsheet to track returns. Build the spreadsheet so it provides you with important data. For example, percent of Safe T Claims you win and lose, percent of returns you receive, percent of returns you receive that cannot be sold, average cost you pay in shipping for a return to be sent back to you, etc., etc.
3. Once you have enough data from (2) above, you will come up with a percentage of how much money you lose on Amazon from returns. For example, say you lose 3.0% of your net profit on Amazon to returns. You can either raise your Amazon retail price by 3% to cover your losses on returns (which is what we do) or maybe you will say to yourself "My net profit on Amazon is still good enough even though I am losing X% to returns on Amazon. So, I will just keep my retail prices the same an accept the return loss."
