Account suspended because I changed it from Individual to Business
What's going on with some employees from Amazon, how they can suspend 11 years old Amazon seller individual account and when you want to take the business seriously and change your individual account to Business they suspended and requested documents, which I provided properly and they still don't reactivate my account, how can I speak with a supervisor and someone to help me with this situation... this is not fair...I have not done anything wrong...
Account suspended because I changed it from Individual to Business
What's going on with some employees from Amazon, how they can suspend 11 years old Amazon seller individual account and when you want to take the business seriously and change your individual account to Business they suspended and requested documents, which I provided properly and they still don't reactivate my account, how can I speak with a supervisor and someone to help me with this situation... this is not fair...I have not done anything wrong...
0 respuestas
LeviDylan_Amazon
Hello @Seller_vbuUcotXzjWcP,
Thank you for posting your concerns about your account deactivation here on the Forums.
I see that you have changed your subscription status from an individual to a professional selling plan and your account has been deactivated.
So that we can assist you the best, can you share the exact reason the account was deactivated? You can post the deactivation performance notification here after you have removed your personal information, for us to review.
If you were asked to re-verify your selling account, were you asked to join a video verification call? If so, what was the outcome? What information was requested for you to submit in order to reactivate your account?
I look forward to learning more so we can guide you further. Once you have reviewed the questions above, please feel free to respond in this thread. The Forums community and I are here to support you.
Wishing you the best,
LeviDylan
Seller_vbuUcotXzjWcP
LeviDylan_Amazon
Hello @Seller_vbuUcotXzjWcP,
Thank you for your response.
Video verification calls can only be requested by the review team, if you have any further questions or want to dispute the deactivation you can reach out to the email provided in the notification. You will have the option to continue to submit the verification documents for review, if the team is unable to verify those documents, we cannot promise a resolution of this issue. I suggest to monitor your account and notifications in case there is a request for further information.
If you have any questions or updates to provide, please feel free to reach out here. The Forums community and I are here to support you.
Wishing you the best,
LeviDylan
