Hello @Seller_mrfbUdT8q1SEO,

Thank you for your post.

Seller_mrfbUdT8q1SEO

My account has been deactivated for some time now. I have explained numerous times that I no longer want to sell on Amazon.ca and therefor do not want to reactivate my account as I want to close it.

Nobody at Amazon reads what I say, they just IGNORE the fact that I want to clsoe my account - something I tried to do numerous times BEFORE it was deactivated, without success.

Ver publicación

As you mentioned, I understand that you wish to close your selling account and have been unsuccessful in doing so which has created a bit of frustration. Although I am unable to speak to the individual interaction you've had with our teams, I can confirm the guidance provided is correct. Per out close your account policy:

If you decide to permanently close your account, follow these steps:

1. Fulfill any outstanding orders.
2. Wait 90 days after your last sale to ensure the A-to-z Guarantee claims period is honored.
3. Wait until you have a zero balance in your account (your next disbursement or charge date).
4. Resolve all of your transactions with buyers, including issuing any necessary refunds.
5. Confirm that your bank account information on file is up-to-date to receive a final payment.
6. Check your Performance notifications to make sure that all the reasons for your account's suspension have been resolved and your account is restored.

Each step much be meticulously followed to ensure you receive any outstanding funds, inventory or that there are no orders eligible to submit claims as mentioned. At this time and due to the current situation the account will not be eligible for closure until all outstanding concerns have been addressed.

Seller_mrfbUdT8q1SEO

Instead, they keep asking me fpr information required to reactivate my account, but I have NO IDEA what that information is and even if I did, I DO NOT WANT MY ACCOUNT REACTIVATED

Ver publicación

As previously mentioned, the closure of the account cannot be completed until the deactivation has been addressed. So I can help assist with that scenario I would ask that you share your performance notification related to your deactivation. This will help me better understand your situation and offer guidance and support. If you have not already, you can downgrade your account to help prevent any subscription fees that you may see, as a small caveat this will limit some support channels such a calls and cannot be changed back until the account is reactivated.

The forums community and I are here to support you. Please let us know how we can help you from this point forward.

Emet.