Buyer Feedback – Order ID 701-8714487-9488255 – “Mauvaise description” (Incorrect Product Description)
Hello,
We received negative buyer feedback on Order ID 701-8714487-9488255, claiming the item was "mauvais description" and that they had to pay for our error. The item purchased was:
OEG Parts New Front Windshield Wiper Motor Compatible with Nissan Versa 2012–2019
ASIN: B0CR1NF472
Total: CAD 246.78 (incl. tax)
Buyer Feedback:
"Mauvais description et il faut payé pour leur erreure."
Our Response:
We responded to the buyer in French:
Bonjour Cher Client, Nous sommes sincèrement désolés pour la gêne occasionnée. Le titre du produit sera immédiatement modifié et nous vous aiderons à le retourner. Nous espérons que cela fonctionnera. Cordialement, Burcin C.
Translation:
Dear Customer, we are sincerely sorry for the inconvenience. The product title will be immediately updated and we will assist you with the return. We hope this will work for you. Best regards, Burcin C.
Key Points:
The product shipped matches the listing as described at the time of purchase.
However, to avoid any confusion, we have already updated the product title to make the compatibility details clearer.
We offered full support to the buyer for a return and resolution, despite the feedback being left before any contact was made.
Request:
We kindly ask Amazon to consider removing this feedback, as it refers to a product description issue we’ve already corrected, and we made a good-faith effort to resolve the concern quickly and professionally. The feedback unfairly affects our seller performance despite our full cooperation.
Thank you,
Burcin C.
Aras Store USA
Buyer Feedback – Order ID 701-8714487-9488255 – “Mauvaise description” (Incorrect Product Description)
Hello,
We received negative buyer feedback on Order ID 701-8714487-9488255, claiming the item was "mauvais description" and that they had to pay for our error. The item purchased was:
OEG Parts New Front Windshield Wiper Motor Compatible with Nissan Versa 2012–2019
ASIN: B0CR1NF472
Total: CAD 246.78 (incl. tax)
Buyer Feedback:
"Mauvais description et il faut payé pour leur erreure."
Our Response:
We responded to the buyer in French:
Bonjour Cher Client, Nous sommes sincèrement désolés pour la gêne occasionnée. Le titre du produit sera immédiatement modifié et nous vous aiderons à le retourner. Nous espérons que cela fonctionnera. Cordialement, Burcin C.
Translation:
Dear Customer, we are sincerely sorry for the inconvenience. The product title will be immediately updated and we will assist you with the return. We hope this will work for you. Best regards, Burcin C.
Key Points:
The product shipped matches the listing as described at the time of purchase.
However, to avoid any confusion, we have already updated the product title to make the compatibility details clearer.
We offered full support to the buyer for a return and resolution, despite the feedback being left before any contact was made.
Request:
We kindly ask Amazon to consider removing this feedback, as it refers to a product description issue we’ve already corrected, and we made a good-faith effort to resolve the concern quickly and professionally. The feedback unfairly affects our seller performance despite our full cooperation.
Thank you,
Burcin C.
Aras Store USA
0 respuestas
Christine_Amazon
Hello @Seller_xs5yIXb06NKQk
Christine here from Amazon Forums.
I will bring your case to the team in charge, for them to review it.
Please know that while I can escalate your case internally, I can not guarantee any outcome.
As soon as I have more information, I will contact you through here.
Hope you have a great day!
Christine.
Christine_Amazon
Hello @Seller_xs5yIXb06NKQk
Christine here.
The team in charge has opened a case to inform you of the decision of the request.
Please follow up in the case ID 17586194021
Christine.
