Hi there

I have an issue about adding a new payment method and because of this I am not getting paid by Amazon for around 4 months.

I am selling my products on Amazon.com for 5 years and I have never had this issue before. I have the same bank account and the name of the company from the first day.

INFORM Consumers Act asks me to assign a new payment method and I did it. I've downloaded a new bank statement and I've translated it into English by an authorised translator (with stamp and signature). Every time I have the same error: unable to verify.

I've opened many cases talking with customer support and all of them asked me to assign again for US marketplace. I did this again and again.

A few days ago one employee from customer support told me to upload the original bank statement (the romanian version - my company is based in Romania), the English version of the bank statement and a document from my bank (one of the biggest banks in Romania) where is shows the name of the company and the address. I've merged all these in one document and used is to assign the deposit method. Again I've got the same error: unable to verify.

Can anyone help me to solve this issue? I would be grateful :)

PS: my account is not deactivated but it is at risk of deactivation. I have daily sales and I will be out of stock soon. Not having been paid by Amazon, I will be out of money to give now orders to my suppliers and my business might die soon.

Thank you