Amazon asked for utility bills.
Hi all. I am a citizen of Ukraine, I came to this best country with my family, without knowing the language I had to work. I used to learn how to trade on Amazon, but I never thought that I would get to America. I registered on March 14 on Amazon, they immediately confirmed and withdrew money for using the account. And then Verification came to the utility.Unfortunately, we have a war, so we ended up here, requested utility bills sent to the city of Kyiv, the notary translated and stamped us. No matter how we send whatever we send, Verification failed. There are 20 days left and in general the account is frozen. Specially from the last money I bought a computer. Now on the same computer you can not go through everything again. Probably a robot is sitting there, my wife is already crying from hopelessness. Help who can in council! Thank you all very much!
Amazon asked for utility bills.
Hi all. I am a citizen of Ukraine, I came to this best country with my family, without knowing the language I had to work. I used to learn how to trade on Amazon, but I never thought that I would get to America. I registered on March 14 on Amazon, they immediately confirmed and withdrew money for using the account. And then Verification came to the utility.Unfortunately, we have a war, so we ended up here, requested utility bills sent to the city of Kyiv, the notary translated and stamped us. No matter how we send whatever we send, Verification failed. There are 20 days left and in general the account is frozen. Specially from the last money I bought a computer. Now on the same computer you can not go through everything again. Probably a robot is sitting there, my wife is already crying from hopelessness. Help who can in council! Thank you all very much!
0 respuestas
Seller_v95qqMBLFluEx
Hi, you need to provide utility bill that proves your current living address in USA. Name and address must be matching Amazon account you create.
They will also send email to you, you can appeal and send additional documents by clicking the link they provided in the email.
Danika_Amazon
Hi @Seller_tJQmG0bhqP4q7and thanks for reaching out. This situation is does sound frustrating and I'm sorry you're dealing with it.
My colleague @Cooper_Amazonwill be reaching out to you shortly to help. You're in excellent hands with them.
To get started, do you have a Seller Support case number we could reference?
Thanks,
- Danika
Cooper_Amazon
Good Afternoon @Seller_tJQmG0bhqP4q7 - I wanted to check in on your thread and see if you still required assistance regarding submission of your utility bills?
If you have already worked with Selling Partner Support, I’d be happy to start investigating if you could provide me with the case ID.
If the issue is already resolved, please disregard this message and have a wonderful week. Thank you for checking in with us on the Seller Forums and for choosing to sell on Amazon. ~ Cooper_Amazon
