Blocked Account
Hello, My account has been Blocked for more than 2 Months, but despite making the necessary statements, it is being answered by automated bots. Please help me with this
Blocked Account
Hello, My account has been Blocked for more than 2 Months, but despite making the necessary statements, it is being answered by automated bots. Please help me with this
24 respuestas
Seller_OvL8C4BJWiuS9
Need more information. What is the reason? Post your original notice (removing personal info).
Seller_ZxdiNRFzemz2o
We received your submission but do not have enough information to reactive your account. Please provide the following information:
-- Evidence of delivery for recent seller-fulfilled orders. This may include buyer confirmation of receipt, proof-of-delivery documentation, or updated tracking information, if the tracking information you provided is incorrect. Tracking information may be provided in the Manage Orders section of your seller account.
-- Evidence to support identification of your business, such as business website or email, company bank information, or business registration information, if this is not already available on your Amazon account. Make sure your account is updated with your latest business information.
-- Supporting evidence that you have inventory to fulfill all of the orders placed, including those we have requested proof of fulfillment and delivery for. This includes but is not limited to copies of invoices (backed with proof of payment from your financial institution, such as credit card or a bank statement, showing remittance of payment for the amount of the invoice), receipts, contracts, delivery orders, or authorization letters from your supplier issued in the last 365 days.
"The last mail I received, I have a response to them like this. But the defenses that I send constantly fall on the boat."
Seller_OvL8C4BJWiuS9
That's not the original notice.
Seller_ZxdiNRFzemz2o
Dear LounCA,
Your Amazon seller account has been deactivated in accordance with section 3 of our Business Solutions Agreement. Your listings have been removed. Funds will not be transferred to you but will stay in your account while we work with you to address this issue. Please ship any open orders to avoid further impact to your account.
Why did this happen?
We have taken this measure because information available to us indicates that you have not fulfilled orders after confirming shipment. This conduct violates the Amazon Services Business Solutions Agreement which can be found at
Has your account been deactivated in error?
If you believe that there has been an error, please submit an explanation by clicking the “Reactivate your account” button on the banner at the top of the on the “Account Health” page in Seller Central:
Your explanation should include the following information:
– Tracking information for recently shipped self-fulfilled orders.
– Evidence of fulfilment or delivery of recently shipped self-fulfilled orders that may include buyer confirmation of receipt or proof of delivery documentation.
– The address (URL or store address) of other stores (including other Amazon accounts) where you sell these products and can demonstrate proof of delivery.
– Evidence to support identification of your business, e.g., business website or email, company bank information or business registration information, if this is not already available on your Amazon account. Please also make sure that your account is updated with your latest business information.
– In the case where you are facing genuine logistics issues or delays, provide reasons and supporting evidence associated with any delays in your order delivery.
Seller_OvL8C4BJWiuS9
Were you drop shipping? If your do not have the valid documentation, then your account will remain deactivated.
Seller_ZxdiNRFzemz2o
I have valid Documents. But my account is answered by bots.
Seller_OvL8C4BJWiuS9
You didn't answer the question.
Seller_ZxdiNRFzemz2o
Yes, I did. It's in my evidence.
Seller_OvL8C4BJWiuS9
No, I asked if you were drop shipping. And what you think are valid documents apparently are not.
Seller_ZxdiNRFzemz2o
I did Dropshipping in accordance with the rules. I used my own warehouse.
Seller_OvL8C4BJWiuS9
Bottom line, were you trying to sell other brands product?
Seller_ZxdiNRFzemz2o
Yes, but I had all the necessary documents.
Emet_Amazon
Hello @Seller_ZxdiNRFzemz2o,
Thank you for posting your concerns with your account deactivation.
As the notice states, there was concerns of orders being confirmed but not shipped. Were there any situations you are aware of were this occurred?
If you believe that there has been an error, please submit an explanation by clicking the “Reactivate your account” button on the banner at the top of the on the “Account Health” page in Seller Central:
Your explanation should include the following information:
– Tracking information for recently shipped self-fulfilled orders.
– Evidence of fulfilment or delivery of recently shipped self-fulfilled orders that may include buyer confirmation of receipt or proof of delivery documentation.
– The address (URL or store address) of other stores (including other Amazon accounts) where you sell these products and can demonstrate proof of delivery.
– Evidence to support identification of your business, e.g., business website or email, company bank information or business registration information, if this is not already available on your Amazon account. Please also make sure that your account is updated with your latest business information.
– In the case where you are facing genuine logistics issues or delays, provide reasons and supporting evidence associated with any delays in your order delivery.
I do see that you're also providing the dispute requirements to show proof of compliance. You also mentioned providing evidence, can you clarify exactly what you provided?
As noted in the notification, we will need valid invoices that shows proof that you were in possession of the products and that they were sourced appropriately. You can find our invoice requirements listed in our responsible sourcing help page. Did your sourcing documents meet our requirements on this help page?
We are also asking for supporting business information such as bank statements, business registration details, company or business website. What supporting details did your offer in this situation.
Finally and most important, tracking. What review of your account have you conducted to understand the situation? Have you confirmed all of your tracking details, or reviewed your warehouses process to see if there was a situation were an order was confirm and not shipped?
Can you provide full confirmation that all orders were shipped and confirmed, as noted this could be tacking ID showing delivery, delivery confirmation.
This is a dispute only scenario, thus if we are unable to fully confirm that you have complied with these policies, the account may not be eligible for reactivation.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
