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Seller_pQw3iZC3hF0BU

A pallet of product not found

Hello,

I sent 9 pallets of product to Amazon's distribution center.

In my Seller central, only 8 pallets are accounted for.

I have claimed the lost pallet and Amazon is asking me for proof.

I have provided all the proof but Amazon is closing the case without giving me an answer.

I find the situation disappointing.

I need your advice on what to do next.

Thank you in advance.

11 visualizaciones
2 respuestas
Gestionar pedidos
Etiquetas:Enviar a centro logístico, Envío extraviado, Gestión logística, Logística de Amazon
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Seller_pQw3iZC3hF0BU

A pallet of product not found

Hello,

I sent 9 pallets of product to Amazon's distribution center.

In my Seller central, only 8 pallets are accounted for.

I have claimed the lost pallet and Amazon is asking me for proof.

I have provided all the proof but Amazon is closing the case without giving me an answer.

I find the situation disappointing.

I need your advice on what to do next.

Thank you in advance.

Gestionar pedidos
Etiquetas:Enviar a centro logístico, Envío extraviado, Gestión logística, Logística de Amazon
00
11 visualizaciones
2 respuestas
Responder
0 respuestas
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Ricardo_Amazon
En respuesta a la publicación de Seller_pQw3iZC3hF0BU

Hello @Seller_pQw3iZC3hF0BU,

Ricardo from Amazon here.

I would like to let you know I have reached out our Escalations team for another review of this situation.

Once I hear back from them I will be letting you know.

00
user profile
Ricardo_Amazon
En respuesta a la publicación de Seller_pQw3iZC3hF0BU

Hello @Seller_pQw3iZC3hF0BU,

Just wanted to follow up.

Our Escalations team has opened Case 16898634951 to connect directly with you.

Please follow up through that case. I hope the issue gets resolved.

Happy Holidays!

00
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user profile
Seller_pQw3iZC3hF0BU

A pallet of product not found

Hello,

I sent 9 pallets of product to Amazon's distribution center.

In my Seller central, only 8 pallets are accounted for.

I have claimed the lost pallet and Amazon is asking me for proof.

I have provided all the proof but Amazon is closing the case without giving me an answer.

I find the situation disappointing.

I need your advice on what to do next.

Thank you in advance.

11 visualizaciones
2 respuestas
Gestionar pedidos
Etiquetas:Enviar a centro logístico, Envío extraviado, Gestión logística, Logística de Amazon
00
Responder
user profile
Seller_pQw3iZC3hF0BU

A pallet of product not found

Hello,

I sent 9 pallets of product to Amazon's distribution center.

In my Seller central, only 8 pallets are accounted for.

I have claimed the lost pallet and Amazon is asking me for proof.

I have provided all the proof but Amazon is closing the case without giving me an answer.

I find the situation disappointing.

I need your advice on what to do next.

Thank you in advance.

Gestionar pedidos
Etiquetas:Enviar a centro logístico, Envío extraviado, Gestión logística, Logística de Amazon
00
11 visualizaciones
2 respuestas
Responder
user profile

A pallet of product not found

por parte de Seller_pQw3iZC3hF0BU

Hello,

I sent 9 pallets of product to Amazon's distribution center.

In my Seller central, only 8 pallets are accounted for.

I have claimed the lost pallet and Amazon is asking me for proof.

I have provided all the proof but Amazon is closing the case without giving me an answer.

I find the situation disappointing.

I need your advice on what to do next.

Thank you in advance.

Gestionar pedidos
Etiquetas:Enviar a centro logístico, Envío extraviado, Gestión logística, Logística de Amazon
00
11 visualizaciones
2 respuestas
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Ricardo_Amazon
En respuesta a la publicación de Seller_pQw3iZC3hF0BU

Hello @Seller_pQw3iZC3hF0BU,

Ricardo from Amazon here.

I would like to let you know I have reached out our Escalations team for another review of this situation.

Once I hear back from them I will be letting you know.

00
user profile
Ricardo_Amazon
En respuesta a la publicación de Seller_pQw3iZC3hF0BU

Hello @Seller_pQw3iZC3hF0BU,

Just wanted to follow up.

Our Escalations team has opened Case 16898634951 to connect directly with you.

Please follow up through that case. I hope the issue gets resolved.

Happy Holidays!

00
Sigue esta conversación para recibir notificaciones cuando haya nueva actividad
user profile
Ricardo_Amazon
En respuesta a la publicación de Seller_pQw3iZC3hF0BU

Hello @Seller_pQw3iZC3hF0BU,

Ricardo from Amazon here.

I would like to let you know I have reached out our Escalations team for another review of this situation.

Once I hear back from them I will be letting you know.

00
user profile
Ricardo_Amazon
En respuesta a la publicación de Seller_pQw3iZC3hF0BU

Hello @Seller_pQw3iZC3hF0BU,

Ricardo from Amazon here.

I would like to let you know I have reached out our Escalations team for another review of this situation.

Once I hear back from them I will be letting you know.

00
Responder
user profile
Ricardo_Amazon
En respuesta a la publicación de Seller_pQw3iZC3hF0BU

Hello @Seller_pQw3iZC3hF0BU,

Just wanted to follow up.

Our Escalations team has opened Case 16898634951 to connect directly with you.

Please follow up through that case. I hope the issue gets resolved.

Happy Holidays!

00
user profile
Ricardo_Amazon
En respuesta a la publicación de Seller_pQw3iZC3hF0BU

Hello @Seller_pQw3iZC3hF0BU,

Just wanted to follow up.

Our Escalations team has opened Case 16898634951 to connect directly with you.

Please follow up through that case. I hope the issue gets resolved.

Happy Holidays!

00
Responder
Sigue esta conversación para recibir notificaciones cuando haya nueva actividad