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Seller_WkJfCG1tNheTW

Unfair Negative Feedback for 701-0248518-3375429,the customer replied that it's a mistake

The feedback content is: Sin comentarios, order number: 701-0248518-3375429. Please find it in the attached screenshot.

We received this feedback on July 3 and wanted to remove it, but Amazon did not remove it, we ask your help to remove this feedback which is not for this order. The reasons are the following:

1, After receiving this feedback, we contacted the customer at the first time, and really want to solve the problem, and the customer replied: Sorry for the previous message, it was a mistake and I am very happy with your product (Lamento el mensaje anterior, fue un error y estoy muy contento con su producto). So this feedback was a mistake and not related to this order. Please find the customer’s reply in the attached screenshot.

2, This feedback did not described the quality of the product, or described the delivery/service experience, the content is invalid, without no substantive information, the customer expressed nothing.

3, The customer gave such feedback may cause misunderstanding to our other customers who want to buy our products, but this feedback will give no help to other customers, because it was without any substantive information.

We hope that Amazon can give the seller justice and remove this useless feedback. Thank you.

@Nano_Amazon@Danny_Amazon @Daryl_Amazon @Ricardo_Amazon@Sunnie_Amazon@Jurgen_Amazon

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5 visualizaciones
1 respuesta
Etiquetas:Atención al colaborador comercial, Estado de la cuenta
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Seller_WkJfCG1tNheTW

Unfair Negative Feedback for 701-0248518-3375429,the customer replied that it's a mistake

The feedback content is: Sin comentarios, order number: 701-0248518-3375429. Please find it in the attached screenshot.

We received this feedback on July 3 and wanted to remove it, but Amazon did not remove it, we ask your help to remove this feedback which is not for this order. The reasons are the following:

1, After receiving this feedback, we contacted the customer at the first time, and really want to solve the problem, and the customer replied: Sorry for the previous message, it was a mistake and I am very happy with your product (Lamento el mensaje anterior, fue un error y estoy muy contento con su producto). So this feedback was a mistake and not related to this order. Please find the customer’s reply in the attached screenshot.

2, This feedback did not described the quality of the product, or described the delivery/service experience, the content is invalid, without no substantive information, the customer expressed nothing.

3, The customer gave such feedback may cause misunderstanding to our other customers who want to buy our products, but this feedback will give no help to other customers, because it was without any substantive information.

We hope that Amazon can give the seller justice and remove this useless feedback. Thank you.

@Nano_Amazon@Danny_Amazon @Daryl_Amazon @Ricardo_Amazon@Sunnie_Amazon@Jurgen_Amazon

img

img
Etiquetas:Atención al colaborador comercial, Estado de la cuenta
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JiAlex_Amazon
En respuesta a la publicación de Seller_WkJfCG1tNheTW

Hello @Seller_WkJfCG1tNheTW

Following up on your post. I escalate this with internal team, for second review. They advised response was provided to you on case ending 8131.

-JiAlex

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Sigue esta conversación para recibir notificaciones cuando haya nueva actividad
user profile
Seller_WkJfCG1tNheTW

Unfair Negative Feedback for 701-0248518-3375429,the customer replied that it's a mistake

The feedback content is: Sin comentarios, order number: 701-0248518-3375429. Please find it in the attached screenshot.

We received this feedback on July 3 and wanted to remove it, but Amazon did not remove it, we ask your help to remove this feedback which is not for this order. The reasons are the following:

1, After receiving this feedback, we contacted the customer at the first time, and really want to solve the problem, and the customer replied: Sorry for the previous message, it was a mistake and I am very happy with your product (Lamento el mensaje anterior, fue un error y estoy muy contento con su producto). So this feedback was a mistake and not related to this order. Please find the customer’s reply in the attached screenshot.

2, This feedback did not described the quality of the product, or described the delivery/service experience, the content is invalid, without no substantive information, the customer expressed nothing.

3, The customer gave such feedback may cause misunderstanding to our other customers who want to buy our products, but this feedback will give no help to other customers, because it was without any substantive information.

We hope that Amazon can give the seller justice and remove this useless feedback. Thank you.

@Nano_Amazon@Danny_Amazon @Daryl_Amazon @Ricardo_Amazon@Sunnie_Amazon@Jurgen_Amazon

img

img
5 visualizaciones
1 respuesta
Etiquetas:Atención al colaborador comercial, Estado de la cuenta
00
Responder
user profile
Seller_WkJfCG1tNheTW

Unfair Negative Feedback for 701-0248518-3375429,the customer replied that it's a mistake

The feedback content is: Sin comentarios, order number: 701-0248518-3375429. Please find it in the attached screenshot.

We received this feedback on July 3 and wanted to remove it, but Amazon did not remove it, we ask your help to remove this feedback which is not for this order. The reasons are the following:

1, After receiving this feedback, we contacted the customer at the first time, and really want to solve the problem, and the customer replied: Sorry for the previous message, it was a mistake and I am very happy with your product (Lamento el mensaje anterior, fue un error y estoy muy contento con su producto). So this feedback was a mistake and not related to this order. Please find the customer’s reply in the attached screenshot.

2, This feedback did not described the quality of the product, or described the delivery/service experience, the content is invalid, without no substantive information, the customer expressed nothing.

3, The customer gave such feedback may cause misunderstanding to our other customers who want to buy our products, but this feedback will give no help to other customers, because it was without any substantive information.

We hope that Amazon can give the seller justice and remove this useless feedback. Thank you.

@Nano_Amazon@Danny_Amazon @Daryl_Amazon @Ricardo_Amazon@Sunnie_Amazon@Jurgen_Amazon

img

img
Etiquetas:Atención al colaborador comercial, Estado de la cuenta
00
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Unfair Negative Feedback for 701-0248518-3375429,the customer replied that it's a mistake

por parte de Seller_WkJfCG1tNheTW

The feedback content is: Sin comentarios, order number: 701-0248518-3375429. Please find it in the attached screenshot.

We received this feedback on July 3 and wanted to remove it, but Amazon did not remove it, we ask your help to remove this feedback which is not for this order. The reasons are the following:

1, After receiving this feedback, we contacted the customer at the first time, and really want to solve the problem, and the customer replied: Sorry for the previous message, it was a mistake and I am very happy with your product (Lamento el mensaje anterior, fue un error y estoy muy contento con su producto). So this feedback was a mistake and not related to this order. Please find the customer’s reply in the attached screenshot.

2, This feedback did not described the quality of the product, or described the delivery/service experience, the content is invalid, without no substantive information, the customer expressed nothing.

3, The customer gave such feedback may cause misunderstanding to our other customers who want to buy our products, but this feedback will give no help to other customers, because it was without any substantive information.

We hope that Amazon can give the seller justice and remove this useless feedback. Thank you.

@Nano_Amazon@Danny_Amazon @Daryl_Amazon @Ricardo_Amazon@Sunnie_Amazon@Jurgen_Amazon

img

img
Etiquetas:Atención al colaborador comercial, Estado de la cuenta
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5 visualizaciones
1 respuesta
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JiAlex_Amazon
En respuesta a la publicación de Seller_WkJfCG1tNheTW

Hello @Seller_WkJfCG1tNheTW

Following up on your post. I escalate this with internal team, for second review. They advised response was provided to you on case ending 8131.

-JiAlex

00
Sigue esta conversación para recibir notificaciones cuando haya nueva actividad
user profile
JiAlex_Amazon
En respuesta a la publicación de Seller_WkJfCG1tNheTW

Hello @Seller_WkJfCG1tNheTW

Following up on your post. I escalate this with internal team, for second review. They advised response was provided to you on case ending 8131.

-JiAlex

00
user profile
JiAlex_Amazon
En respuesta a la publicación de Seller_WkJfCG1tNheTW

Hello @Seller_WkJfCG1tNheTW

Following up on your post. I escalate this with internal team, for second review. They advised response was provided to you on case ending 8131.

-JiAlex

00
Responder
Sigue esta conversación para recibir notificaciones cuando haya nueva actividad