To reactivate your account, please ensure that you have a valid credit card on file and provide one of the following documents: -- Business license if required -- A dated utility bill for gas, natural gas, electricity, water, cell phone, landline, or
I received this email
Hello,
Thank you for submitting your appeal. We have received your request but do not have enough information to reactivate your account at this time.
Why did this happen?
We were unable to complete the review because you did not provide the required documents for the appeal.
How do I reactivate my account?
To reactivate your account, please ensure that you have a valid credit card on file and provide one of the following documents:
-- Business license if required
-- A dated utility bill for gas, natural gas, electricity, water, cell phone, landline, or internet service
The document must meet the following requirements:
-- It must contain the following information: Your name, address, service provider name, and additional information such as date of issue, due date, service provider address, service provider logo, and usage details if applicable.
-- Your name and address must be visible and match the name and address you entered in Seller Central.
-- It must have been issued within the last 90 days.
-- It must be a full page and not blocked including corners of the document.
-- Must be high resolution, clear and readable. The requested information must be visible and focused.
- Must be original and unmodified.
- Must not be password protected. You can re-upload the same document without password protection or upload an image of the document. For security reasons, do not reply to this email with your password.
- Must not be a screenshot.
- Must be in one of the supported languages. Supported languages include Arabic, Simplified Chinese, Dutch, English, French, German, Hindi, Italian, Japanese, Korean, Polish, Portuguese, Spanish, Swedish, Tamil, Thai, Turkish and Vietnamese. If the documents are not in one of the supported languages, you must submit a certified translation into one of the supported languages along with the original document.
- Must be a PDF, JPG, PNG or GIF file.
I have also submitted a water bill, gas bill and bank letter each time, and they were all rejected. Is it possible for me to submit my national ID card or passport? Also why are they rejected without any reason?
Can anyone help with this?
To reactivate your account, please ensure that you have a valid credit card on file and provide one of the following documents: -- Business license if required -- A dated utility bill for gas, natural gas, electricity, water, cell phone, landline, or
I received this email
Hello,
Thank you for submitting your appeal. We have received your request but do not have enough information to reactivate your account at this time.
Why did this happen?
We were unable to complete the review because you did not provide the required documents for the appeal.
How do I reactivate my account?
To reactivate your account, please ensure that you have a valid credit card on file and provide one of the following documents:
-- Business license if required
-- A dated utility bill for gas, natural gas, electricity, water, cell phone, landline, or internet service
The document must meet the following requirements:
-- It must contain the following information: Your name, address, service provider name, and additional information such as date of issue, due date, service provider address, service provider logo, and usage details if applicable.
-- Your name and address must be visible and match the name and address you entered in Seller Central.
-- It must have been issued within the last 90 days.
-- It must be a full page and not blocked including corners of the document.
-- Must be high resolution, clear and readable. The requested information must be visible and focused.
- Must be original and unmodified.
- Must not be password protected. You can re-upload the same document without password protection or upload an image of the document. For security reasons, do not reply to this email with your password.
- Must not be a screenshot.
- Must be in one of the supported languages. Supported languages include Arabic, Simplified Chinese, Dutch, English, French, German, Hindi, Italian, Japanese, Korean, Polish, Portuguese, Spanish, Swedish, Tamil, Thai, Turkish and Vietnamese. If the documents are not in one of the supported languages, you must submit a certified translation into one of the supported languages along with the original document.
- Must be a PDF, JPG, PNG or GIF file.
I have also submitted a water bill, gas bill and bank letter each time, and they were all rejected. Is it possible for me to submit my national ID card or passport? Also why are they rejected without any reason?
Can anyone help with this?
0 respuestas
Emet_Amazon
Hello @Seller_uiQEJGOTFGct5,
Thank you for your post.
We are closing this duplicate thread.
Please create only one topic per question. Creating multiple threads for the same question causes confusion and disruption to the forums, potentially taking longer for you to get the answer you are seeking.
You may continue the discussion in your original topic, thank you.
Emet.
