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Seller_tBxSTgJOS6RUH

my case of ungating a brand keeps getting closed without review. can anyone help?

Tried re-opening case, applying as a new application as well, but no luck yet. It keeps getting closed despite providing the required information with full details as per the criteria.

Is there any Amazon rep that can help as support says they do not have access to the case.

If support can not help, and can not provide the required info then what's the point of them being 'Support'!!!

Its really frustrating for serious sellers like myself who want to sell more and more on Amazon...

my case ID: 14764245481

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2 respuestas
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Etiquetas:Agregar un producto, Productos restringidos
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Seller_tBxSTgJOS6RUH

my case of ungating a brand keeps getting closed without review. can anyone help?

Tried re-opening case, applying as a new application as well, but no luck yet. It keeps getting closed despite providing the required information with full details as per the criteria.

Is there any Amazon rep that can help as support says they do not have access to the case.

If support can not help, and can not provide the required info then what's the point of them being 'Support'!!!

Its really frustrating for serious sellers like myself who want to sell more and more on Amazon...

my case ID: 14764245481

Crear y administrar listados
Etiquetas:Agregar un producto, Productos restringidos
00
18 visualizaciones
2 respuestas
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Jurgen_Amazon
En respuesta a la publicación de Seller_tBxSTgJOS6RUH

Hello @Seller_tBxSTgJOS6RUH,

Thank you for contacting Amazon Forums.

I have tried to open the case you provided but I don't have access to it, nevertheless, I was able to review your applications and I see they are for the USA Marketplace. Since this forum is for problems related to the Canadian market. please open a Forum in that the USA Forums page, that way, the team in charge of moderating these forums will be able to provide you with the respective support.

Why do I consider this is related to the US Marketplace?

Because I found the Applications submitted and all of them were for the USA Marketplace.

What should you do if your issue is related to the Canadian Marketplace?

Please do provide the last 5 digits of the case you opened with Selling Partner Support, that way I can follow up accordingly.

How to open a forum on the USA platform?

  1. Log in to your Seller Central account.
  2. Select the USA account.
  3. Go to the top right, where it says Help and click there or you can click on this link.
  4. On the left side of the screen the Forums option will appear, click on it.
  5. Once you have followed these steps, the message Welcome to Seller Forums will appear, there you select the Account Health option and proceed to make your comment. That way the USA Forums team will help you.

Hope this information is helpful. Thanks in advance for understanding.

Regards, Jurgen

10
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user profile
Seller_tBxSTgJOS6RUH

my case of ungating a brand keeps getting closed without review. can anyone help?

Tried re-opening case, applying as a new application as well, but no luck yet. It keeps getting closed despite providing the required information with full details as per the criteria.

Is there any Amazon rep that can help as support says they do not have access to the case.

If support can not help, and can not provide the required info then what's the point of them being 'Support'!!!

Its really frustrating for serious sellers like myself who want to sell more and more on Amazon...

my case ID: 14764245481

18 visualizaciones
2 respuestas
Crear y administrar listados
Etiquetas:Agregar un producto, Productos restringidos
00
Responder
user profile
Seller_tBxSTgJOS6RUH

my case of ungating a brand keeps getting closed without review. can anyone help?

Tried re-opening case, applying as a new application as well, but no luck yet. It keeps getting closed despite providing the required information with full details as per the criteria.

Is there any Amazon rep that can help as support says they do not have access to the case.

If support can not help, and can not provide the required info then what's the point of them being 'Support'!!!

Its really frustrating for serious sellers like myself who want to sell more and more on Amazon...

my case ID: 14764245481

Crear y administrar listados
Etiquetas:Agregar un producto, Productos restringidos
00
18 visualizaciones
2 respuestas
Responder
user profile

my case of ungating a brand keeps getting closed without review. can anyone help?

por parte de Seller_tBxSTgJOS6RUH

Tried re-opening case, applying as a new application as well, but no luck yet. It keeps getting closed despite providing the required information with full details as per the criteria.

Is there any Amazon rep that can help as support says they do not have access to the case.

If support can not help, and can not provide the required info then what's the point of them being 'Support'!!!

Its really frustrating for serious sellers like myself who want to sell more and more on Amazon...

my case ID: 14764245481

Crear y administrar listados
Etiquetas:Agregar un producto, Productos restringidos
00
18 visualizaciones
2 respuestas
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Jurgen_Amazon
En respuesta a la publicación de Seller_tBxSTgJOS6RUH

Hello @Seller_tBxSTgJOS6RUH,

Thank you for contacting Amazon Forums.

I have tried to open the case you provided but I don't have access to it, nevertheless, I was able to review your applications and I see they are for the USA Marketplace. Since this forum is for problems related to the Canadian market. please open a Forum in that the USA Forums page, that way, the team in charge of moderating these forums will be able to provide you with the respective support.

Why do I consider this is related to the US Marketplace?

Because I found the Applications submitted and all of them were for the USA Marketplace.

What should you do if your issue is related to the Canadian Marketplace?

Please do provide the last 5 digits of the case you opened with Selling Partner Support, that way I can follow up accordingly.

How to open a forum on the USA platform?

  1. Log in to your Seller Central account.
  2. Select the USA account.
  3. Go to the top right, where it says Help and click there or you can click on this link.
  4. On the left side of the screen the Forums option will appear, click on it.
  5. Once you have followed these steps, the message Welcome to Seller Forums will appear, there you select the Account Health option and proceed to make your comment. That way the USA Forums team will help you.

Hope this information is helpful. Thanks in advance for understanding.

Regards, Jurgen

10
Sigue esta conversación para recibir notificaciones cuando haya nueva actividad
user profile
Jurgen_Amazon
En respuesta a la publicación de Seller_tBxSTgJOS6RUH

Hello @Seller_tBxSTgJOS6RUH,

Thank you for contacting Amazon Forums.

I have tried to open the case you provided but I don't have access to it, nevertheless, I was able to review your applications and I see they are for the USA Marketplace. Since this forum is for problems related to the Canadian market. please open a Forum in that the USA Forums page, that way, the team in charge of moderating these forums will be able to provide you with the respective support.

Why do I consider this is related to the US Marketplace?

Because I found the Applications submitted and all of them were for the USA Marketplace.

What should you do if your issue is related to the Canadian Marketplace?

Please do provide the last 5 digits of the case you opened with Selling Partner Support, that way I can follow up accordingly.

How to open a forum on the USA platform?

  1. Log in to your Seller Central account.
  2. Select the USA account.
  3. Go to the top right, where it says Help and click there or you can click on this link.
  4. On the left side of the screen the Forums option will appear, click on it.
  5. Once you have followed these steps, the message Welcome to Seller Forums will appear, there you select the Account Health option and proceed to make your comment. That way the USA Forums team will help you.

Hope this information is helpful. Thanks in advance for understanding.

Regards, Jurgen

10
user profile
Jurgen_Amazon
En respuesta a la publicación de Seller_tBxSTgJOS6RUH

Hello @Seller_tBxSTgJOS6RUH,

Thank you for contacting Amazon Forums.

I have tried to open the case you provided but I don't have access to it, nevertheless, I was able to review your applications and I see they are for the USA Marketplace. Since this forum is for problems related to the Canadian market. please open a Forum in that the USA Forums page, that way, the team in charge of moderating these forums will be able to provide you with the respective support.

Why do I consider this is related to the US Marketplace?

Because I found the Applications submitted and all of them were for the USA Marketplace.

What should you do if your issue is related to the Canadian Marketplace?

Please do provide the last 5 digits of the case you opened with Selling Partner Support, that way I can follow up accordingly.

How to open a forum on the USA platform?

  1. Log in to your Seller Central account.
  2. Select the USA account.
  3. Go to the top right, where it says Help and click there or you can click on this link.
  4. On the left side of the screen the Forums option will appear, click on it.
  5. Once you have followed these steps, the message Welcome to Seller Forums will appear, there you select the Account Health option and proceed to make your comment. That way the USA Forums team will help you.

Hope this information is helpful. Thanks in advance for understanding.

Regards, Jurgen

10
Responder
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