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Seller_l7dwiue6TKRgh

Chargeback claim approved despite buyer's withdrawal

I fint it extremely frustrating that a chargeback was approved despite buyer's withdrawal.

Buyer filed a chargeback, then I communicated with him and made a new shipment. The buyer was satisfied and agreed to withdraw the chargeback claim. And the buyer provided bank's letter of withdrawal on 8/12. But the chargeback was approved on 8/16.

Is there anything I can do to reverse the decision?

Thanks a lot for your attention!

25 visualizaciones
2 respuestas
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Etiquetas:Atención al colaborador comercial, Estado de la cuenta
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Seller_l7dwiue6TKRgh

Chargeback claim approved despite buyer's withdrawal

I fint it extremely frustrating that a chargeback was approved despite buyer's withdrawal.

Buyer filed a chargeback, then I communicated with him and made a new shipment. The buyer was satisfied and agreed to withdraw the chargeback claim. And the buyer provided bank's letter of withdrawal on 8/12. But the chargeback was approved on 8/16.

Is there anything I can do to reverse the decision?

Thanks a lot for your attention!

Estado de la cuenta
Etiquetas:Atención al colaborador comercial, Estado de la cuenta
10
25 visualizaciones
2 respuestas
Responder
2 respuestas
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Seller_6UnqM5af7cwSH
En respuesta a la publicación de Seller_l7dwiue6TKRgh

I hate to tell you. But the buyer didn't withdraw the chargeback.

When a chargeback is filed do not send any more merchandise to the customer. Connect with Amazon regarding the chargeback and give them your defense for it. Then wait.

00
user profile
Nano_Amazon
En respuesta a la publicación de Seller_l7dwiue6TKRgh

Hello @Seller_l7dwiue6TKRgh

Thanks for contacting Amazon Forums. Have you filed a case with our seller support team? If yes, could you please share the case number so I can review it?

I look forward to hearing from you.

Have a great day!

Nano

00
Sigue esta conversación para recibir notificaciones cuando haya nueva actividad
user profile
Seller_l7dwiue6TKRgh

Chargeback claim approved despite buyer's withdrawal

I fint it extremely frustrating that a chargeback was approved despite buyer's withdrawal.

Buyer filed a chargeback, then I communicated with him and made a new shipment. The buyer was satisfied and agreed to withdraw the chargeback claim. And the buyer provided bank's letter of withdrawal on 8/12. But the chargeback was approved on 8/16.

Is there anything I can do to reverse the decision?

Thanks a lot for your attention!

25 visualizaciones
2 respuestas
Estado de la cuenta
Etiquetas:Atención al colaborador comercial, Estado de la cuenta
10
Responder
user profile
Seller_l7dwiue6TKRgh

Chargeback claim approved despite buyer's withdrawal

I fint it extremely frustrating that a chargeback was approved despite buyer's withdrawal.

Buyer filed a chargeback, then I communicated with him and made a new shipment. The buyer was satisfied and agreed to withdraw the chargeback claim. And the buyer provided bank's letter of withdrawal on 8/12. But the chargeback was approved on 8/16.

Is there anything I can do to reverse the decision?

Thanks a lot for your attention!

Estado de la cuenta
Etiquetas:Atención al colaborador comercial, Estado de la cuenta
10
25 visualizaciones
2 respuestas
Responder
user profile

Chargeback claim approved despite buyer's withdrawal

por parte de Seller_l7dwiue6TKRgh

I fint it extremely frustrating that a chargeback was approved despite buyer's withdrawal.

Buyer filed a chargeback, then I communicated with him and made a new shipment. The buyer was satisfied and agreed to withdraw the chargeback claim. And the buyer provided bank's letter of withdrawal on 8/12. But the chargeback was approved on 8/16.

Is there anything I can do to reverse the decision?

Thanks a lot for your attention!

Estado de la cuenta
Etiquetas:Atención al colaborador comercial, Estado de la cuenta
10
25 visualizaciones
2 respuestas
Responder
2 respuestas
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Seller_6UnqM5af7cwSH
En respuesta a la publicación de Seller_l7dwiue6TKRgh

I hate to tell you. But the buyer didn't withdraw the chargeback.

When a chargeback is filed do not send any more merchandise to the customer. Connect with Amazon regarding the chargeback and give them your defense for it. Then wait.

00
user profile
Nano_Amazon
En respuesta a la publicación de Seller_l7dwiue6TKRgh

Hello @Seller_l7dwiue6TKRgh

Thanks for contacting Amazon Forums. Have you filed a case with our seller support team? If yes, could you please share the case number so I can review it?

I look forward to hearing from you.

Have a great day!

Nano

00
Sigue esta conversación para recibir notificaciones cuando haya nueva actividad
user profile
Seller_6UnqM5af7cwSH
En respuesta a la publicación de Seller_l7dwiue6TKRgh

I hate to tell you. But the buyer didn't withdraw the chargeback.

When a chargeback is filed do not send any more merchandise to the customer. Connect with Amazon regarding the chargeback and give them your defense for it. Then wait.

00
user profile
Seller_6UnqM5af7cwSH
En respuesta a la publicación de Seller_l7dwiue6TKRgh

I hate to tell you. But the buyer didn't withdraw the chargeback.

When a chargeback is filed do not send any more merchandise to the customer. Connect with Amazon regarding the chargeback and give them your defense for it. Then wait.

00
Responder
user profile
Nano_Amazon
En respuesta a la publicación de Seller_l7dwiue6TKRgh

Hello @Seller_l7dwiue6TKRgh

Thanks for contacting Amazon Forums. Have you filed a case with our seller support team? If yes, could you please share the case number so I can review it?

I look forward to hearing from you.

Have a great day!

Nano

00
user profile
Nano_Amazon
En respuesta a la publicación de Seller_l7dwiue6TKRgh

Hello @Seller_l7dwiue6TKRgh

Thanks for contacting Amazon Forums. Have you filed a case with our seller support team? If yes, could you please share the case number so I can review it?

I look forward to hearing from you.

Have a great day!

Nano

00
Responder
Sigue esta conversación para recibir notificaciones cuando haya nueva actividad