Wrong size and weight getting no resolution
recently we had a very popular item the size got update and change by amazon caused our fees to jump around 100% from $26 to $50 on fulfillment shipping fees. We open many cases for them to remeasure however they all come up with the wrong size we have measurements we also have fedex measurements on our shipping size however amazon won’t help us resolve a very simple issues of updating item back to correct size and refund the incorrect fees. My believe is amazon does not want to pay seller back for wrong size updated by their team and keeps on pushing and making excuses for not getting this updated back to correct size and weight. We sell anywhere between 1400-2000 per month. It’s a lot of money and we are about to force not to send to amazon since seller support not willing to help to update this. I wonder does any one have similar issues like me and can share what we can do to get amazon to update this to correct size. Very frustrated with seller support these days nothing seems to get resolve.
Wrong size and weight getting no resolution
recently we had a very popular item the size got update and change by amazon caused our fees to jump around 100% from $26 to $50 on fulfillment shipping fees. We open many cases for them to remeasure however they all come up with the wrong size we have measurements we also have fedex measurements on our shipping size however amazon won’t help us resolve a very simple issues of updating item back to correct size and refund the incorrect fees. My believe is amazon does not want to pay seller back for wrong size updated by their team and keeps on pushing and making excuses for not getting this updated back to correct size and weight. We sell anywhere between 1400-2000 per month. It’s a lot of money and we are about to force not to send to amazon since seller support not willing to help to update this. I wonder does any one have similar issues like me and can share what we can do to get amazon to update this to correct size. Very frustrated with seller support these days nothing seems to get resolve.
0 respuestas
KJ_Amazon
Hello @Seller_WOYd7FS65E499. Thank you for checking in about that item and your dispute about its weight/dimensions.
Understanding item package weight and dimensions
Please check the above help page for details on remeasurement requests, and how to see if you have reached your limit.
If your own measurements are different than the fulfillment center measurements, this may be due to differences may be different from your own measurements.
You may also want to review the dimensional weight information to see if that applies for your product.
Please check back if the above information does not help and you still need assistance.
