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Seller_mcXnO1M57giFW

Customer from Canada cannot buy product on AMAZON.COM

Customer from Quebec Canada said that he cannot buy my product from Amazon.com (let me emphasize, from amazon.com, NOT amazon.ca)

I contact amazon for support, and they tell me that this product is applied cross-border restrictions flag

But my competitors - 99% same as mine - available for customer from Canada

So there is an error with Amazon system, or I miss any metrics on account to set up this available, or I need any certification?

Thank you in advance for helping me.

17 visualizaciones
5 respuestas
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Etiquetas:Gestión logística, Logística de Amazon
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Seller_mcXnO1M57giFW

Customer from Canada cannot buy product on AMAZON.COM

Customer from Quebec Canada said that he cannot buy my product from Amazon.com (let me emphasize, from amazon.com, NOT amazon.ca)

I contact amazon for support, and they tell me that this product is applied cross-border restrictions flag

But my competitors - 99% same as mine - available for customer from Canada

So there is an error with Amazon system, or I miss any metrics on account to set up this available, or I need any certification?

Thank you in advance for helping me.

Gestionar pedidos
Etiquetas:Gestión logística, Logística de Amazon
00
17 visualizaciones
5 respuestas
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0 respuestas
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Dominic_Amazon
En respuesta a la publicación de Seller_mcXnO1M57giFW

Hi @Seller_mcXnO1M57giFW,

Dominic from Amazon here, happy to help! If your product has cross-border restrictions it most likely is correct in not being able to be purchased. Even though other sellers are offering it, they may be breaking policy. Can you provide me the Case ID you submitted?

Best,

Dominic

20
Sigue esta conversación para recibir notificaciones cuando haya nueva actividad
user profile
Seller_mcXnO1M57giFW

Customer from Canada cannot buy product on AMAZON.COM

Customer from Quebec Canada said that he cannot buy my product from Amazon.com (let me emphasize, from amazon.com, NOT amazon.ca)

I contact amazon for support, and they tell me that this product is applied cross-border restrictions flag

But my competitors - 99% same as mine - available for customer from Canada

So there is an error with Amazon system, or I miss any metrics on account to set up this available, or I need any certification?

Thank you in advance for helping me.

17 visualizaciones
5 respuestas
Gestionar pedidos
Etiquetas:Gestión logística, Logística de Amazon
00
Responder
user profile
Seller_mcXnO1M57giFW

Customer from Canada cannot buy product on AMAZON.COM

Customer from Quebec Canada said that he cannot buy my product from Amazon.com (let me emphasize, from amazon.com, NOT amazon.ca)

I contact amazon for support, and they tell me that this product is applied cross-border restrictions flag

But my competitors - 99% same as mine - available for customer from Canada

So there is an error with Amazon system, or I miss any metrics on account to set up this available, or I need any certification?

Thank you in advance for helping me.

Gestionar pedidos
Etiquetas:Gestión logística, Logística de Amazon
00
17 visualizaciones
5 respuestas
Responder
user profile

Customer from Canada cannot buy product on AMAZON.COM

por parte de Seller_mcXnO1M57giFW

Customer from Quebec Canada said that he cannot buy my product from Amazon.com (let me emphasize, from amazon.com, NOT amazon.ca)

I contact amazon for support, and they tell me that this product is applied cross-border restrictions flag

But my competitors - 99% same as mine - available for customer from Canada

So there is an error with Amazon system, or I miss any metrics on account to set up this available, or I need any certification?

Thank you in advance for helping me.

Gestionar pedidos
Etiquetas:Gestión logística, Logística de Amazon
00
17 visualizaciones
5 respuestas
Responder
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Dominic_Amazon
En respuesta a la publicación de Seller_mcXnO1M57giFW

Hi @Seller_mcXnO1M57giFW,

Dominic from Amazon here, happy to help! If your product has cross-border restrictions it most likely is correct in not being able to be purchased. Even though other sellers are offering it, they may be breaking policy. Can you provide me the Case ID you submitted?

Best,

Dominic

20
Sigue esta conversación para recibir notificaciones cuando haya nueva actividad
user profile
Dominic_Amazon
En respuesta a la publicación de Seller_mcXnO1M57giFW

Hi @Seller_mcXnO1M57giFW,

Dominic from Amazon here, happy to help! If your product has cross-border restrictions it most likely is correct in not being able to be purchased. Even though other sellers are offering it, they may be breaking policy. Can you provide me the Case ID you submitted?

Best,

Dominic

20
user profile
Dominic_Amazon
En respuesta a la publicación de Seller_mcXnO1M57giFW

Hi @Seller_mcXnO1M57giFW,

Dominic from Amazon here, happy to help! If your product has cross-border restrictions it most likely is correct in not being able to be purchased. Even though other sellers are offering it, they may be breaking policy. Can you provide me the Case ID you submitted?

Best,

Dominic

20
Responder
Sigue esta conversación para recibir notificaciones cuando haya nueva actividad