Hello,

I am Amazon seller doing dropshipping business and my account was suspended on 25 th November 2024 :

We have taken this measure because information available to us indicates that you have not fulfilled orders after confirming shipment. This conduct violates the Amazon Services Business Solutions Agreement.

After 1st submission of tracking info. I have received the following mail from Amazon:

We received your submission but do not have enough information to reactive your account. Please provide the following information:

-- Evidence of delivery for recent seller-fulfilled orders. This may include buyer confirmation of receipt, proof-of-delivery documentation, or updated tracking information, if the tracking information you provided is incorrect. Tracking information may be provided in the Manage Orders section of your seller account.

-- Evidence to support identification of your business, such as business website or email, company bank information, or business registration information, if this is not already available on your Amazon account. Make sure your account is updated with your latest business information.

-- Supporting evidence that you have inventory to fulfill all of the orders placed, including those we have requested proof of fulfillment and delivery for. This includes but is not limited to copies of invoices (backed with proof of payment from your financial institution, such as credit card or a bank statement, showing remittance of payment for the amount of the invoice), receipts, contracts, delivery orders, or authorization letters from your supplier issued in the last 365 days.

In order to expedite your review, please provide tracking information or proof of fulfillment on the following orders:

701-3446467-0234649

702-0992902-1933030

701-0969049-5947469

702-3745533-6167402

702-2247487-8998643

701-6520226-8735425

702-0992902-1933030

702-9124241-5705813

On 18th December 2024 I have made a final and last submision :

To : Amazon performance team

Ref: Account deactivation.

My account was deactivated on 25th November 2023 and it was stated that :

‘’We have taken this measure because information available to us indicates that you have not fulfilled orders after confirming shipment. This conduct violates the Amazon Services Business Solutions.’’

1. I have started loading ASIN s on April 29th 2023.I am a Amazon seller doing

dropshipping business. I am using AI/account management software where

under Amazon Seller Center - third-party developer and apps section: Jerseytech IT Solutions, LLC - OneShipBox is Active and fully authorized to reach my Amazon Selling Account and my account is fully integrated to intermediary warehouse Jerseytech LLC – OneAmz in New Jersey/USA in order to comply in full with the dropshipping policies of Amazon.

2. Until October 1st 2023 the account management software - OneShipBox was immediately confirming the orders received from Amazon Seller Center and the state of the order was registered as : (Shipped). 3. By the time Amazon Seller Center notifies the order to my mobile phone and the account management ( listings management) software - OneShipBox – confirms the order to my email, the order already becomes official.

Hence after evaluation and assesment of the order; for example if the product is ‘out of stock’ or oversized or has insufficient packing or product information, problems with custom clearance delays or procedures, taking action against like cancellation and refunding triggers a conduct violation.

4. Between 14 th June 2023 and 1st October 2023 my account has received 38 orders from North America and in some cases I had go ahead with annulment of the order(s) to maintain customer satisfaction and prevent any negative buyer-seller transaction. Details of these orders are among the Amazon Performance center’s request for :

tracking information or proof of delivery for Or IDs on mail received 28th November 2023.:

701-3446467-0234649

702-0992902-1933030

701-0969049-5947469

702-3745533-6167402

702-2247487-8998643

701-6520226-8735425

702-0992902-1933030

702-9124241-5705813

For each requested Or ID, a separate file has been prepared and enclosed.

5. In order to protect customers and ensure customers are receiving the items they purchased in a timely fashion, as of October 1st 2023 I have undertaken certain precautions and the my most important actions include:

--Order confirmation period is set to 2 days on the account and listings management software OneShipBox which allows me time to evaluate the orders and take necessary action accordingly.

--I also switched all North America deliveries to FedEx only.

I would like to emphasize that by following these steps my seller fulfillment performance has improved of which can be observed in the attached

EXHIBIT 1 ( evidence of delivery for recent seller fulfilled orders)

My account health page – CANADA also confirms the performance of my account. Attached EXHIBIT 2

( Canada account health page 18.12.2023)

Attached EXHIBIT 3 present SUPPORTING EVIDENCE OF FULFILLMENT OF ALL ORDERS PLACED with my account .

Finally if there is more information requested in order to activate my account

EXHIBIT 1 is excel work sheet : giving the following data: Or ID-Exp. delivery date-Carrier-Tracking information. When delivered - delivery confirmation- carrier website link. for RECENT ORDERS shipped in October - November 2023.

EXHIBIT 2 is page view of my Canada account account health

EXHBIT 3is excel work sheet : giving the following data: Or ID-Exp. delivery date-Carrier-Tracking information. When delivered - delivery confirmation- carrier website link. for all orders of 2023. ( since I started selling)

Ref to OR ID tracking information requested by Amazon on their mail dated 5th December 2023 which word doc. for each OR ID requested was attached.

These were :

OR ID 3446467-02344649:

• Carrier : APC Logistics

• Tracking information : 1791301262533025 +

OR ID 0992902-1933030

This order was immediately confirmed (Shipped) by the AI/account management software - OneShipBox. Also a FedEx label was created. After order confirmation, due to unavailability of stock , I have send 2 emails to the Mexican buyer to CANCEL the order in English. The buyer’s language preferance was Spanish. So the buyer couldn’t respond and put A-T claim. The buyer was refunded.

• Carrier : FedEx

• Tracking information : 781883118429

OR ID 701- 0969049-5947469

Carrier : FedEx

Tracking information : 784301882671

OR ID 702-3745533-6167402

ORDER CANCELLED BY AMAZON SELLER CENTER.

OR ID 702-2247487-8998643:

This order was immediately confirmed (Shipped) by the AI/account management software - OneShipBox. Also a FedEx label was created.

For same ASIN I received another order which was :OR ID 702-9124241-5705813 and as this order was being delayed/faith unknown in Mexican customes ( Health certificate req.) I had to cancel this order and refund was applied

Carrier : FedEx

Tracking information : 782126461781

OR ID : 701-6520226-8735425

Carrier : APC Logistics

Tracking information : 1791301262530223/D2000775000011948401

NOT DELİVERED – PACKAGE LOST IN TRANSIT :

ACP submission case #00036550

Your parcel under tracking # D42000775000011948401 has been deemed lost in transit

OR ID - 702-9124241-5705813:

Carrier :FedEx

Tracking info: 781796975858

Again this order was immediately confirmed (Shipped) by the AI/account

management software - OneShipBox.

This order was shipped as scheduled. But it was delayed at Mexican customs due to Health Certificate requirement. After 3 weeks , the product was still in Mexican customes, so I was forced to cancel the order and buyer was refunded.

Today again I received the following mail from Amazon :

Dear NKD'S STORE ,

We received your submission but do not have enough information to reactive your account. Please provide the following information:

-- Evidence of delivery for recent seller-fulfilled orders. This may include buyer confirmation of receipt, proof-of-delivery documentation, or updated tracking information, if the tracking information you provided is incorrect. Tracking information may be provided in the Manage Orders section of your seller account.

-- Evidence to support identification of your business, such as business website or email, company bank information, or business registration information, if this is not already available on your Amazon account. Make sure your account is updated with your latest business information.

-- Supporting evidence that you have inventory to fulfill all of the orders placed, including those we have requested proof of fulfillment and delivery for. This includes but is not limited to copies of invoices (backed with proof of payment from your financial institution, such as credit card or a bank statement, showing remittance of payment for the amount of the invoice), receipts, contracts, delivery orders, or authorization letters from your supplier issued in the last 365 days.

I do realize that it has been very long message but I am seeking expert advice to activate my account because I have given all the information, tracking information of a all orders I have shipped and specificaly tracking infor and order history for the order ıd s requested on Amazon mail dated 5th December. From this point onwards how can I appeal? What is missing in my submisions? What am I doing wrong???

Look forward to your all valuable comment and help.

Kind regards