Granted A-Z Claim with Signature 337$
Dear forum Mods,
We received an A-Z Claim for order #112-3965181-1887413 from a customer who claimed the package was not received.
- Order was two pair of boots of significant value (order total of 337.03$) So we opted for a signature confirmation with UPS.
- Claim was received and granted within 16 hours
- The order was shipped and delivered/signed for on time
- We responded to the customer via buyer/seller messages with the screenshot of the proof of delivery AND signature
- We appealed to the initial claim decision today and we received the same message that the claim was granted
- Even Amazon states that we provided sufficient information?
Why is this happening? The customer reported an issue with delivery. In this case, the tracking information indicates delivered, but the customer did not receive the package. Because you provided sufficient information that proves order was actually received by the customer, we will not count the claim against your Order Defect Rate.
Could you please look into this and reverse the outcome of this unjustified decision?
Thank you,
A.
Granted A-Z Claim with Signature 337$
Dear forum Mods,
We received an A-Z Claim for order #112-3965181-1887413 from a customer who claimed the package was not received.
- Order was two pair of boots of significant value (order total of 337.03$) So we opted for a signature confirmation with UPS.
- Claim was received and granted within 16 hours
- The order was shipped and delivered/signed for on time
- We responded to the customer via buyer/seller messages with the screenshot of the proof of delivery AND signature
- We appealed to the initial claim decision today and we received the same message that the claim was granted
- Even Amazon states that we provided sufficient information?
Why is this happening? The customer reported an issue with delivery. In this case, the tracking information indicates delivered, but the customer did not receive the package. Because you provided sufficient information that proves order was actually received by the customer, we will not count the claim against your Order Defect Rate.
Could you please look into this and reverse the outcome of this unjustified decision?
Thank you,
A.
0 respuestas
Quincy_Amazon
Hello @Seller_xZYsoIxkRAL2B
Thank you for posting your inquiry to the Forums and for providing that order ID number.
I looked into the case and I am confirming that I have escalated your case to the partner team for additional review. I will monitor for updates and will relay the same. Please note that the team may reach out to you for additional information so please monitor your case log, performance notifications, and email address on file.
Regards,
Quincy_Amazon
Seller_24FzucbyGtgZS
Nothing new with Scamazon.
This was one of the reasons we no longer sell high ticket items or offer express delivery services on this thieves' paradise.
Quincy_Amazon
@Seller_xZYsoIxkRAL2B Thank you for your patience. I looked into the case that I escalated and see that it is still under review by the partner team. I will keep monitoring for updates and will relay the same. Please feel free to update this thread if the team reaches out to you directly.
Regards,
Quincy_Amazon
Seller_c9Vl6bplZP1ES
Most likely it will be under review by the "partner team" forever :-(
Seller_dSTVjMXTY4mVk
As you see here it was signed by leasing office and which is also proof that receiver may not receive the item.
The same thing happened to me on my receiving package which was a brand new phone and we found out leasing officer stole it.
Seller_zMXHBtqA32RWO
Did you use Amazon buy shipping and shipped out on time, if so you should have been covered?
