Account Health Rating
How do I improve my rating when each of the violations I have dont have a "ratings impact". I can't find where the violations that do have an impact. Anyone know where to find those?
Account Health Rating
How do I improve my rating when each of the violations I have dont have a "ratings impact". I can't find where the violations that do have an impact. Anyone know where to find those?
0 respuestas
Emet_Amazon
Hello @Seller_QzTPlXIGK4O3A,
Thank you for posting your concerns with your account health rating.
Typically when it comes to violations in the account health page, not all violations will impact the rating itself as you've mentioned. If there are no violations with an impact then your score should be depending on the volumes of completed sales in the last 180-days.
You can see more on the calculation of this rating on our account health rating: frequently asked questions help page in seller central.
Here's the section I am referencing:
To calculate your AHR, all new sellers start with a score of 200. Points are deducted from your AHR score each time we find a new policy violation, and added back when you successfully address that violation. Point values for each violation are based on severity level and typically range from 2 to 8, though critical violations automatically bring your AHR score to zero. Also, if you violate the same policy multiple times, in some cases negative point values double per repeat violation. To ensure your AHR is evaluated in context of the size of your business, you also gain 4 points for every 200 successful orders you fulfilled over the last 180 days.
These violations would appear under the category of the policy concern, within each category will show the violation, and impact. As noted above, if there is no impact from these policy concerns then your score should not be effected.
I have additionally passed your concern to our account health support teams, who may attempt to reach you by phone. I always suggest verifying your contact information is up to date to ensure they can reach you.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.