Pending Trademark Link Repeatedly Denied in Brand Registry
My brand is registered in Brand Registry. I'm attempting to link a pending trademark to my account and have been rejected repeatedly over the last few days. Each time support gives a different reason for the rejection, all of which are ridiculous.
The first time they claimed there was no contact info, which there was. So they changed the rejection reason and claimed the application was not pending, which it is. Each time we respond with the proof they request only to be denied again and a new (fake) reason created.
Anyway around this automated system error?
Pending Trademark Link Repeatedly Denied in Brand Registry
My brand is registered in Brand Registry. I'm attempting to link a pending trademark to my account and have been rejected repeatedly over the last few days. Each time support gives a different reason for the rejection, all of which are ridiculous.
The first time they claimed there was no contact info, which there was. So they changed the rejection reason and claimed the application was not pending, which it is. Each time we respond with the proof they request only to be denied again and a new (fake) reason created.
Anyway around this automated system error?
23 respuestas
Seller_NbYSGJ8Tehgbv
I noticed that you are trying to link a pending trademark. Have you tried clicking the button on the right hand size that says "enroll a brand" instead?
Seller_p4aHGJV2iziFh
Amazon does not like links. Just upload the trademark to your brand, following their instructions. Brand registry already knows how to check if it is a valid trademark.
Jim_Amazon
Hello @Seller_YXvascq5pUBcY
Have you gone through the below path to attempt to connect a trademark to your current brand?
Brand Registry Account -> Manage Tab ->Manage Intellectual Property -> Connect Trademark
I want to to be sure all options have been exhausted before I escalate this further!
-Jim
Jim_Amazon
@Seller_YXvascq5pUBcY
I've reached out to the team to see what are next steps are here. I expect to hear back from them early next week and will update you ASAP!
-Jim
Jim_Amazon
@Seller_YXvascq5pUBcY
I'm still waiting to hear back from the team but have sent them another message to nag them a bit!
-Jim
Jim_Amazon
@Seller_YXvascq5pUBcY
The team is asking for you to reapply to add your new trademark to your brand! If you do that and it does not go through, please send me a screenshot of the error message and I will immediately take that to the team.
-Jim
Seller_YXvascq5pUBcY
OK I'm doing that today CASE ID 15070758071. We've never received an error message, simply a denial with a different reason each time.
Seller_YXvascq5pUBcY
@Jim_AmazonHere is the response we received today:
"We are sorry to inform you that we are unable to process your request because the status of your trademark is currently in a status that we do not accept. We require trademarks to be registered or pending with the trademark office provided."
My trademark is not only pending, it has been published for review. I usually respond to this automatic reply and screenshot that my trademark is pending, then brand registry replies that they do not accept trademarks that do not have contact information listed.
Then I reply with a screenshot of the contact information listed on the trademark and they respond that the case is closed and their decision is final.
Jim_Amazon
Thank you for sending this over!
I've relayed the information to the team and will keep you updated as I hear more!
-Jim
Seller_YXvascq5pUBcY
Let me know their response since I have other trademarks I would like to link as well.
Seller_YXvascq5pUBcY
@Jim_AmazonToday I logged into my account and our brand has been mysteriously removed from brand registry without warning, email or reason. Can you look into this for me as as soon as possible?
Jim_Amazon
@Seller_YXvascq5pUBcY
I can see now that you are enrolled in Brand Registry with your updated trademark! Please let me know if you're still not seeing this.
-Jim
Seller_YXvascq5pUBcY
Yes we are back in but our asins are not assigned to our account. We need all of our asins mapped to our brand because we are receiving the following error, "this ASIN is not part of your brand catalog".
After repeated requests and tickets, it has not been resolved. See case ID 15097827431
Seller_m1K2JgvKy48rx
I would honestly wait until it says registered/live on uspto before touching brand registry with a 101 foot pole. publishing your mark on any website before it being registered is a horrible idea.. that gives other people a chance to post it on their website and could even cancel your pending mark to an abandoned mark
waiting the full 6 months - 9 months for the paperwork is best
Seller_tAfXR7sVBEoZS
You have to wait 5-10 days for the Amazon bots to review the USPTO filings. There is a lag time between the filing and the computers being able to see it.
Also, unless you are using Amazon Accelerator program, they may not accept a pending application. Amazon does what it wants, but if you can satisfy their miserable AI algorithms, you can survive.
