Lost inbound Inventory Reimbursement cases are being ignored
I have submitted several cases of reimbursement requests for inventory lost inbound (for different shipments), but Amazon is just ignoring these cases.
Some of the cases have been submitted more than one month ago and it's still pending without even one response.
Here is the list of cases that I have submitted:
16900518761
16930241781
16818098011
16817877441
I would appreciate any help in getting these cases taken care of ASAP.
Thanks
Lost inbound Inventory Reimbursement cases are being ignored
I have submitted several cases of reimbursement requests for inventory lost inbound (for different shipments), but Amazon is just ignoring these cases.
Some of the cases have been submitted more than one month ago and it's still pending without even one response.
Here is the list of cases that I have submitted:
16900518761
16930241781
16818098011
16817877441
I would appreciate any help in getting these cases taken care of ASAP.
Thanks
0 respuestas
Seller_tDciFiWZNOUnr
I am experiencing the same issue.
47LB shipment was sent in March 2024 and was marked as closed in June with zero units received.
I have provided proof of ownership and delivery details as requested by Amazon support but have not received any support or response on this.
Shipment ID: FBA17W5PKWV0
Original Case ID:15424379431
Subsequent Case IDs for this (with no response): 16495678911, 16525416371, 17014508981.
Please help. Thank you
Seller_gqsE7MAfxcCTz
We're in the same boat.
Shipment delivered in October and haven't had any communication with Seller Support since end of December. Case ID 16674849271. Invoices have been submitted.
I'm starting to wonder, and I hope I'm wrong, that they're delaying reimbursements due to the upcoming change in reimbursement policy.
Appreciate any help a moderator can provide.
Seller_Sram36TnVt73c
Those of you repeatedly opening different cases for the same issue will never get your problem resolved.
If you're seeking reimbursement you need to keep the same case open even if they close it without resolution.
Otherwise you start all over. When you keep reopening a case somebody's metrics inside Amazon gets hit for not resolving your issue but if you let it close and start a new case then Amazon thinks they did a good job.
Using this method will get you the attention your problem deserves. It can take weeks to get resolved but much longer if you keep letting cases close and starting new ones.
Seller_SyMqJCNSNIBcV
Same boat here as well.
Sent 95 units, shipment says they received 4 after.
I even have the POD (Proof of delivery from amazon and the customer care keeps on denied and ignored the cases.
Shipment ID: FBA18H5VKT95
about $5000 worth of merchandized
Seller_z2DJ6WEjxx7mY
same here
outrages
bad support
Seller_s1N1Rmz8Ul93R
Same here. Submitted one month ago and followed up recently but no response.
case id:
16934426741
16933356181
16913923371
Seller_YICCARZsaPNtg
This used to happen to us a lot last year. I noticed a direct correlation between products Amazon sells and fulfills themselves and the items that go missing. We had to switch a hot seller from FBA to FBM as they stole over 300 units and sold as their own. After a long fight and extensive documentation we were finally credit. I feel your pain, just don't give up and don't let them steal from you.
Seller_S5V26ITdSJUsT
I had my lost inventory sent to a customer and I only found out after she contacted me. Amazon still said it was my fault. Constant gas lighting, I think theyre waiting until they only have to reimburse you for manufacture cost.
Seller_kGISeqPpM4lx4
Hello @Josh_Amazon,
@Jameson_Amazon,
@SEAmod,
Can someone help with this issue ?
Seller_c9wXTQJqiWhCy
Hello
Yes , they are not answering cases i have a total of 31 cases open, for over a month
I believe the AWD exaggerated amount of shipments has created these many cases and delays
We started shipping to AWD in March 2024 and AWD created over 200 shipments of our products , many to the same warehouse .
AWD needs to create less shipments with large quantities.
