Circular deactivation because of related accounts
Hello everyone, I am here to ask for your help. After spending the last couple of weeks reading, researching and trying to appeal, I'm becoming desperate.
I have two accounts: Atlasify and Account2. I created Atlasify a couple of years ago just to test out the basic of how Amazon works and then later created Account2 for which I started an LLC for. About a month ago, both of my accounts got deactivated at similar time and I got this worning on Atlasify: "Hello Atlasify, You have been found to be related to an account beginning with Atlasify." and this warning on Account2: "...Why is this happening? You have a separate account Atlasify which was enforced for violating one of our policies..."
As you see, both accounts got deactivated because of "being related to Atlasify" and as a result of this, when I go to appeals, for both accounts it shows "If your other account is still deactivated, do not appeal on this account. Instead, work on getting your other account reinstated.".
Account2 is new and without much activity, so I'm sure the root cause had something to do with Atlasify account. Upon taking a closer look, I noticed two issues:
1. Atlasify got deactivated because I failed to submit US tax information in time. I addressed this by submitting the new information which resolved the issues easily. However, my account remained deactivated.
2. I noticed that I was requested to re-submit identity verification due to inactivity. I did this by resubmitting my personal document and a bank statement. This successfully went through, but my account remained deactivated.
One of the biggest issues is that, when I got to the appeal page, not only does it say "If your other account is still deactivated, do not appeal on this account." but the textbox I get to submit any additional details is so small that it would be hard to fit in anything, even if I knew what was wrong.
Has anyone experienced this and does anyone have any advice that might help here? I would really appreciate any help or even just a slight push in the right direction.
Circular deactivation because of related accounts
Hello everyone, I am here to ask for your help. After spending the last couple of weeks reading, researching and trying to appeal, I'm becoming desperate.
I have two accounts: Atlasify and Account2. I created Atlasify a couple of years ago just to test out the basic of how Amazon works and then later created Account2 for which I started an LLC for. About a month ago, both of my accounts got deactivated at similar time and I got this worning on Atlasify: "Hello Atlasify, You have been found to be related to an account beginning with Atlasify." and this warning on Account2: "...Why is this happening? You have a separate account Atlasify which was enforced for violating one of our policies..."
As you see, both accounts got deactivated because of "being related to Atlasify" and as a result of this, when I go to appeals, for both accounts it shows "If your other account is still deactivated, do not appeal on this account. Instead, work on getting your other account reinstated.".
Account2 is new and without much activity, so I'm sure the root cause had something to do with Atlasify account. Upon taking a closer look, I noticed two issues:
1. Atlasify got deactivated because I failed to submit US tax information in time. I addressed this by submitting the new information which resolved the issues easily. However, my account remained deactivated.
2. I noticed that I was requested to re-submit identity verification due to inactivity. I did this by resubmitting my personal document and a bank statement. This successfully went through, but my account remained deactivated.
One of the biggest issues is that, when I got to the appeal page, not only does it say "If your other account is still deactivated, do not appeal on this account." but the textbox I get to submit any additional details is so small that it would be hard to fit in anything, even if I knew what was wrong.
Has anyone experienced this and does anyone have any advice that might help here? I would really appreciate any help or even just a slight push in the right direction.
0 respuestas
LeviDylan_Amazon
Hello @Seller_lPeyzyyCK9Clf,
Thank you for reaching out on the Seller Forums.
I see that you are facing issues with the multiple accounts policy for your own account in another region. When you receive a notification that states ""Hello Atlasify, You have been found to be related to an account beginning with Atlasify." -this suggests that one of the stores that you sell in (possibly in a different region) has been deactivated. example: EU, UK, AU, JP stores. Typically, sellers are allowed to operate one selling account unless there is a valid business need to open another. If any of your accounts are deactivated for any reason, we may deactivate all of the accounts until the original issue has been resolved.
Did you opt-in for global selling? What stores do you sell in on the Atlasify account? I suggest to check all of the stores linked to this account to see if any of them have been deactivated. You can do this by hovering over your store name at the top of your seller central page. Once the drop down appears, you can select different stores under the Atlasify account to check if any have been deactivated. If you find a store that is currently deactivated, you can visit the performance notifications to learn why the account was deactivated, and what is required for you to reactivate.
Once the original issue is resolved and the store has been reactivated, you can appeal in all of the subsequent stores, and your other account for reactivation.
I hope you find this information helpful. If you have any further questions or updates, please feel free to respond in this thread. The Forums community and I are here to support you.
Wishing you the best,
LeviDylan
