AtoZ PROBLEMS
In the appeal created regarding my order number 702-8248838-6825846, the customer wanted to return the product, I immediately created a label, but after weeks passed, my customer said that she could not return the product.I created a label again, and after a few days, she called back, said it was not working, and opened AtoZ, this time I sent the label via Amazon, this time the label arrived, but she said they wanted money.Meanwhile, while my communication with the customer was continuing, Amazon deducted money from me and returned it to the customer. Naturally, the customer who took his money did not care about both the product and the money after he received it and started writing inconsistent messages. When I asked how much the cargo demanded from you, he said, "I don't know, I didn't go. Now." How can I, as a seller, deal with such a situation? Anyway, Amazon deducts the money and returns it to the customer without listening.
AtoZ PROBLEMS
In the appeal created regarding my order number 702-8248838-6825846, the customer wanted to return the product, I immediately created a label, but after weeks passed, my customer said that she could not return the product.I created a label again, and after a few days, she called back, said it was not working, and opened AtoZ, this time I sent the label via Amazon, this time the label arrived, but she said they wanted money.Meanwhile, while my communication with the customer was continuing, Amazon deducted money from me and returned it to the customer. Naturally, the customer who took his money did not care about both the product and the money after he received it and started writing inconsistent messages. When I asked how much the cargo demanded from you, he said, "I don't know, I didn't go. Now." How can I, as a seller, deal with such a situation? Anyway, Amazon deducts the money and returns it to the customer without listening.
0 respuestas
Daryl_Amazon
Hey @Seller_Ow04DBt56CHrZ,
I know our appeal process could be tedious at times, but due to my experience with evidence such as those "buyer-seller" messages always provide solid proof from your that you are following the intended seller approach and having ownership on issues presented from the buyers.
I see here the escalation appeal was presented to our team yesterday, it is currently being looked at and investigated, I will keep a close lookout on the answer provided by them.
May I ask, did this affect any performance metrics or just the refund from your account?
Daryl
Seller_UfwmtqsaEt9rY
Just curious:
How did the customer request for the return?
????? I thought all customer-seller communication is supposed to be done via Amazon messaging. Thats what I follow.
How did you send the label before?
Seller_W0rs1MHLV9Nfd
Amazon is partnered with the WEF.
Proof: google "amazon WEF partnership"
The WEF is a Marxist globalist organization that wants to destroy small business, and the leader said quote, "you will own nothing and be happy"
Meanwhile
Amazon allows A-Z's, fake reviews, and scam buyers flourish on amazon.
The reason amazon allows the fraud is because amazon IS the scam buyers.
They have your suppliers that you were required to give them, so they no longer need you on amazon. So the plan is to continue to allow fake a-z and fake reviews until your product is no longer selling then the come in and scoop up your sales.
