REALLY NEED HELP！！！
As a new 3P seller, I have been starting my business at Amazon for three months. I am selling car accessories and furniture. I need to check the model number with customers before sending it out so the customer can get what they need. The question is more than 80% of the customers don't like to check or reply to the e-mail, which causes me not to know if my product fits their car. If I don't send it out within time, it affect my late shipment rate. If I cancel the order, it will affect my pre-fulfillment rate. Both rates will affect my view page or cause the store to close. The customers will require a refund when they find out the product doesn't fit, even if I write very clearly in the product description.
The problem also happens with product delivery. Delivery failed due to the customer not providing accurate information. For the big furniture, it needs more shipment time. I did make the announcement about the shipping period. I assumed they had agreed with the time when they not reply to my checking e-mail. In the end, most of them require a refund, the reason they use is “Unable to Delivery.” Right now, the label fee and the storage fee are killing me. The most important thing is that I can’t get my product back or some have been used. I want to know how can I prevent it when the same thing happens again.
REALLY NEED HELP！！！
As a new 3P seller, I have been starting my business at Amazon for three months. I am selling car accessories and furniture. I need to check the model number with customers before sending it out so the customer can get what they need. The question is more than 80% of the customers don't like to check or reply to the e-mail, which causes me not to know if my product fits their car. If I don't send it out within time, it affect my late shipment rate. If I cancel the order, it will affect my pre-fulfillment rate. Both rates will affect my view page or cause the store to close. The customers will require a refund when they find out the product doesn't fit, even if I write very clearly in the product description.
The problem also happens with product delivery. Delivery failed due to the customer not providing accurate information. For the big furniture, it needs more shipment time. I did make the announcement about the shipping period. I assumed they had agreed with the time when they not reply to my checking e-mail. In the end, most of them require a refund, the reason they use is “Unable to Delivery.” Right now, the label fee and the storage fee are killing me. The most important thing is that I can’t get my product back or some have been used. I want to know how can I prevent it when the same thing happens again.
0 respuestas
Seller_kIukTwdhvntAp
"I need to check the model number with customers before sending it out so the customer can get what they need."
The Amazon model is based on ZERO communication between buyers and sellers.
What you are trying to do is a terrible plan for selling on Amazon. You already can see the handwriting on the wall because buyers want NOTHING to do with sellers here.
Find a different website to sell on because you will likely be suspended here fairly quickly due to buyer complaints about the wrong parts, slow shipping, and more.
"I assumed they had agreed with the time when they not reply to my checking e-mail."
The ONLY thing you can 'assume' on Amazon is that the buyer will not see, or will not read, any messages you send. Again, this type of selling is a very poor fit for Amazon.
"I want to know how can I prevent it when the same thing happens again."
Sell elsewhere -- anywhere except Amazon. Amazon does NOT support sellers.
Seller_Hi7wbO2Kbo6bl
For furniture you should be using the Large and Heavy template.
Freight-shipping templates for less-than-truckload (LTL) shipments
And NEVERLAST has it right that you cannot succeed on Amazon with a selling plan that requires response from buyer. This will not work.
