There seems to be a glitch in the system where all A-to-Z claims are automatically being counted against our Order Defect Rate (ODR), regardless of whether the claims are valid or resolved in our favor.Despite shipping all orders on time with valid tracking information provided and updated promptly on Amazon, these claims are being granted automatically without review and are negatively affecting my account.

I contacted Seller Support via chat, and they confirmed that it’s a glitch. However, their response was shocking—they simply told me, “We can’t do anything about it; you just have to wait for 60 days!”

This situation has severely impacted my account:

ODR is now at 1.3%, which cost me the Buy Box.

Sales have dropped by 90%, and yet, Seller Support offers no solution other than waiting.

To make things worse, I’ve opened multiple cases to get this resolved. The most recent one is Case #16926081821. Unfortunately, every time the case is transferred, it feels like no one is actually reviewing it or taking any action.

This level of inaction and lack of accountability is deeply frustrating. As sellers, we invest so much in maintaining great service and performance, only to be let down by a system error and unhelpful support.

Let’s hope Amazon recognizes this problem and takes swift action to support sellers.