Assistance Required for Chat Support issue
Dear Amazon Customer Support,
I hope this message finds you well. I am writing to seek your assistance regarding an issue I have been experiencing while trying to contact you through the Chat Support feature on your Amazon Seller Central.
Each time I attempt to initiate a chat session, I receive an error message stating, "Internal Failure; Sorry, there was an issue starting the chat session. Try again." I have made several attempts to resolve this on my own by closing and reopening the browser, as well as clearing the cache, but unfortunately, the problem persists.
Given the urgency of my situation, I would greatly appreciate your immediate attention to this matter. Thank you for your support, and I look forward to your prompt action!
Below is the screenshot of the error message I received.
Assistance Required for Chat Support issue
Dear Amazon Customer Support,
I hope this message finds you well. I am writing to seek your assistance regarding an issue I have been experiencing while trying to contact you through the Chat Support feature on your Amazon Seller Central.
Each time I attempt to initiate a chat session, I receive an error message stating, "Internal Failure; Sorry, there was an issue starting the chat session. Try again." I have made several attempts to resolve this on my own by closing and reopening the browser, as well as clearing the cache, but unfortunately, the problem persists.
Given the urgency of my situation, I would greatly appreciate your immediate attention to this matter. Thank you for your support, and I look forward to your prompt action!
Below is the screenshot of the error message I received.
0 respuestas
Seller_z3XfkorVSmnEY
This is a seller forum. We are not Amazon employees.
You should create a case and not try to chat.
Also, we sometimes get this error when we actually need to log into SellerCentral again.
Seller_HQgibycOlBFNs
@Joey_Amazonseeking your assistance, please
Seller_HQgibycOlBFNs
Seeking your kind assistance on this, please @Tatiana_Amazon @Santiago_Amazon
Joey_Amazon
Hey @Seller_HQgibycOlBFNs,
Thank you for being a part of this community and posting here at the forums!
As suggested by @Seller_z3XfkorVSmnEY the initial step would be to file a case with Seller Support. This flags the issue and at the same time documents the event. Any major escalation will need a Case ID to proceed.
Thank you,
Joey
