Urgent Review Request for Unfair Product Comment - Case IDs: 14521944961 & 14521636961
Dear Amazon Officials
@Ricardo_Amazon @Topher_Amazon @Danika_Amazon
I hope this message finds you well. My name is Mehmet Kaya and I am a seller on Amazon for the past 3-4 months.
We take great pride in adhering to Amazon policies and prioritizing customer satisfaction. Recently, we received a concerning customer comment that we believe may be a paid attack on our product. The comment unfairly compares our product with a competitor's and labels ours as poor quality and fake.
I have opened two cases to address this issue (Case IDs: 14521944961 & 14521636961), but unfortunately, they have been in the "transferred" stage for several weeks, and I have yet to receive a response.
I kindly request your urgent assistance in reviewing these cases and the associated customer comment. We believe that this comment may unfairly damage our brand reputation, and we are eager to resolve the matter promptly.
Thank you for your attention to this matter. Your assistance is invaluable to us, and we look forward to a swift resolution.
Sincerely,
Urgent Review Request for Unfair Product Comment - Case IDs: 14521944961 & 14521636961
Dear Amazon Officials
@Ricardo_Amazon @Topher_Amazon @Danika_Amazon
I hope this message finds you well. My name is Mehmet Kaya and I am a seller on Amazon for the past 3-4 months.
We take great pride in adhering to Amazon policies and prioritizing customer satisfaction. Recently, we received a concerning customer comment that we believe may be a paid attack on our product. The comment unfairly compares our product with a competitor's and labels ours as poor quality and fake.
I have opened two cases to address this issue (Case IDs: 14521944961 & 14521636961), but unfortunately, they have been in the "transferred" stage for several weeks, and I have yet to receive a response.
I kindly request your urgent assistance in reviewing these cases and the associated customer comment. We believe that this comment may unfairly damage our brand reputation, and we are eager to resolve the matter promptly.
Thank you for your attention to this matter. Your assistance is invaluable to us, and we look forward to a swift resolution.
Sincerely,
0 respuestas
Seller_4zBzdtgCyS9EI
That reviewer has left more than a dozen reviews for other products in the past, ranging from 1 to 5 stars. Not everyone that compares brands is a competitor. MANY buyers compare brands in reviews and there is no rule against it.
Quincy_Amazon
Hello @Seller_rmciIKJmq9G8x
Thank you for posting your inquiry to the Forums and for providing those case ID numbers. I am looking into the cases now and will respond back shortly with any findings.
Regards,
Quincy_Amazon
Quincy_Amazon
@Seller_rmciIKJmq9G8x Thank you for your patience. I see that the cases were transferred to the appropriate team for review. Please note that all reports are thoroughly investigated by our team. For privacy reasons, the results of our investigations can't be disclosed, but we'll take any disciplinary actions we find appropriate.
In regards to customer product reviews, Amazon reviews for violation of community guidelines which include (but not limited to):
- Seller, order, or shipping feedback
- Comments about pricing or availability
- Content written in unsupported languages
- Repetitive text, spam, or pictures created with symbols
- Private information
- Profanity or harassment
This help page provides additional detail on what's not allowed per our guidelines. If you haven't already, you can use the Report abuse link next to the review to report it. Alternatively, you can send an email to community-help@amazon.com, specifying the location of the content and the reason you believe it violates the guidelines.
Regards,
Quincy_Amazon
