Vine reviewer commented before using the product
Recently gave 30 units for vine and paid the 200 dollar price. I just got my first review and vine reviewer states in their comment that they have not used the product yet. Can i do anything about this?
Vine reviewer commented before using the product
Recently gave 30 units for vine and paid the 200 dollar price. I just got my first review and vine reviewer states in their comment that they have not used the product yet. Can i do anything about this?
0 respuestas
Seller_rI7BZIczK8iAC
If it is 3 or less stars you have the right to contac Vine customers. Otherwise you can't do anything.
Seller_OxIRR9WRSAjxP
If you submit an item that is seasonal, or that may require professional assistance to install, reviewers may have to request the item before they can use it....for instance, if you offer seeds in winter, odds are the reviewer can't sow them for several months...but they are *expected* to do their reviews within a "timely manner" (around a month).
It may take longer than that to properly use the item...in which case the reviewer may open the package and comment on whatever they can observe about it (in the case of seeds, maybe they can germinate a few as well...or just observe that they look fresh and that the appropriate amount is in the package). Many will come back and update once they put the product to use. But if you want timely reviews of seasonal products, don't offer them out of season...and for specialty items, you may just have to trust that each one will come back and update as the product is put into service.
Seller_nphcc6blEfZcQ
I had a similar experience about two months ago, appealed to Amazon to do something but it appears they don't care at all. Vine sellers can be delinquent in using the product and writing the review, Amazon will not remove the review and they will not ask the vine reviewer to return the product. Effectively the seller incurs the cost of a wasted unit and a delinquent review.
Michelle_Amazon
Hello @Seller_Q1AQDct36qAAe,
Michelle with the Community Manger team here. I have read your concern regarding the Vine review that you received. I would reach out to Seller Support regarding this review as stated in the terms of using Vine that the customer is expected to use the product before leaving a review.
Vine frequently asked questions
What must Vine Voices do before writing a review?
We expect Vine voices to use each product before writing a review of that product. This ensures that Vine Voice reviews are informed and helpful to other customers.
Once you create a case, if they are not able to assist you, please reach back out with the Case ID and I will try escalate this on your behalf.
Regards,
Michelle