Brand Approval
About a month ago we were asked to get brand approval to sell Hallmark ornaments. That's all we sell and have done so for 13 years. While we gathered the necessary documents our product listings were removed. We submitted an invoice with the necessary information and got approved. Our product listings were relisted and we were fine. Then a month later we received a similar email. Our listings were once again removed. We now needed approval for Hallmark Keepsake branded items. However, that is what was on the invoice originally. We resubmitted and were denied. The problem is that there is no information as to why we were denied and what we need to do to rectify it. When you call, the people do not have any additional information. How do you fix an issue if you don't know what the issue is?
Brand Approval
About a month ago we were asked to get brand approval to sell Hallmark ornaments. That's all we sell and have done so for 13 years. While we gathered the necessary documents our product listings were removed. We submitted an invoice with the necessary information and got approved. Our product listings were relisted and we were fine. Then a month later we received a similar email. Our listings were once again removed. We now needed approval for Hallmark Keepsake branded items. However, that is what was on the invoice originally. We resubmitted and were denied. The problem is that there is no information as to why we were denied and what we need to do to rectify it. When you call, the people do not have any additional information. How do you fix an issue if you don't know what the issue is?
0 respuestas
Seller_4zBzdtgCyS9EI
INVOICES
Copies of invoices, receipts or other similar documents that demonstrate where your products are produced or manufactured
You invoice should include
• detailed list of products (at least 10 per item, Product name, model number or UPC that can be verified online)) ,
• terms of sale (net30/net60/cash..)
• must be by the brand itself or a brand authorized distributor (not a retail store for the general public, not some back door pallet seller wanna be distributor )***
• your full business name and address, as entered in seller central
• a COMPLETED transaction ( order shipped),
• suppliers full name and contact details, (e-mail, phone or both)
• Should reflect the sales volume of your product across all Amazon marketplaces in the last 365 days
• Should demonstrate your product’s full supply chain
**Should include contact information for the supplier(s) and the original manufacturer. We may contact suppliers or manufacturers to verify the documents
Your documents should be able to trace your products to the original manufacturer even if you did not purchase them directly from the original manufacturer. This may require requesting additional invoices or supply chain documentation from your supplier if you are not sourcing directly from the manufacturer.
Any brand approved distributor will provide supply chain documents! They are not asking for invoices showing the distributor purchased from the brand, they are asking for proof that the distributor is a brand authorized distributor. A contract between the brand and that distributor. That contract may also include information about limitations, such as certain products may only be sold to retailers with a B&M, or some products may not be offered at online marketplaces. Supply chain documentation may include material disclosures, substance declarations, compliance certificates, and especially certificates of origin
Stevie_Amazon
Hi there @Seller_IkIvLTHDQ9laq,
Thank you for utilizing the Seller Forums!
I understand you have had one of your listings removed and sourcing documentation has been requested, after you were initially approved to sell the branded items for Hallmark.
Typically, this happens when there is the question of authenticity about the product. Sourcing documentationhelps verify your supply chain in order to ensure you have sourced from an authorized distributor and the items are true to the concerned brand.
As @Seller_4zBzdtgCyS9EI has provided in their reply, the documentation you are providing is typically an invoice. These do have specific requirements in order for Amazon to verify your source. Listed below are the requirements for sourcing documentation request:
Copies of invoices, receipts or other similar documents that demonstrate where your products are produced or manufactured
These documents:
- Should reflect the sales volume of your product across all Amazon marketplaces in the last 365 days
- Should demonstrate your product’s full supply chain
- Should include contact information for the supplier(s) and the original manufacturer. We may contact suppliers or manufacturers to verify the documents
- Your documents should be able to trace your products to the original manufacturer even if you did not purchase them directly from the original manufacturer. This may require requesting additional invoices or supply chain documentation from your supplier if you are not sourcing directly from the manufacturer.
- You may remove pricing information, but the rest of the document must be visible to enable adequate review of the documents you provide. For ease of our review, you may highlight or circle the ASIN(s) under review.
Alternatively, if you have a letter of authorization or licensing agreement from the brand this could potentially aid in verifying the information Amazon is requesting of you.
As always, please continue to provide relevant updates and ask further questions here. If there is another reason for the listing deactivation, please do feel free to clarify in your reply. This way, the forums community, moderating team, and I are able to best assist here.
All the best,
Stevie
