Hello,

I know we have all had issues with Seller Support, and I know it feels like things have only gotten worse as time goes on, but even still I am encountering new forms of obstacles where it honestly feels like Seller Support is deliberately using tactics to get sellers to just give up out of frustration rather than have their issues addressed.

There was actually a brief moment where it seemed like things were getting better with the "escalate" option (my account was even apparently invited into this program early on), and even if we had to re-open cases multiple times, the case could eventually be escalated to someone on the "Escalations Team" who was actually able and willing to help. And I was successfully getting cases resolved.

I have not even seen the "escalate" button in weeks, if not months at this point.

My cases get transferred to other teams where apparently "escalate" is not an option.

It also used to be that if you were having a hard time getting a resolution over email, if you took the time to call and were willing to spend over an hour or more on the phone, you could eventually reach someone who was actually able and willing to help.

I now have cases where the ability to call / chat have been completely removed and you can only email.

I have made phone calls where I am told the case can only be handled by an internal team who will email me. And then the internal team just closes the case without doing anything (And then I cannot access the progress on this case ever again).

I have made calls where I am told the case will be transferred to another team and I am put on hold and then hung up on.

I have made calls where I am talking to an agent who suddenly just stops talking and the phone goes silent. No transfer, no hold music, just sudden silence in the middle of a conversation. It's as if they are hoping I will just hang up instead of stay on the line during 5+ minutes of silence (which I have done).

This is the trend I am noticing lately. The ability to escalate to a Leadership / Escalations team is harder to do if not impossible.

I have been selling for over 10 years and my account health rating is 1000. Everything I am calling / emailing / chatting about is an attempt to fix an issue, reinstate a listing, add compliance details, or otherwise improve the quality of the Amazon catalog. And the agents I talk to seemingly are doing anything they can to get me to disengage and accept no resolution.