Moderator assistance please:

Just received our US trademark and applied for a new account to get Brand Registry. We are a US company. Application goes well and I get the activation email. Sign in and it looks good but a couple seconds later 2 black circles start spinning and close down, Im back at the sign in. New OTP and Im in. The UK Amazon. What?? 5 minutes later I get billed for the UK account. It seems there was a glitch and Amazon put us into global selling. I did not request this and do not want this. I immediately put all countries in vacation mode and downgrade to individual accounts except the US account. I start a chat and ask to opt out of global selling. They say a specialist has to get involved. OK. Next day I see its status is transferred, the black hole. So i open another case and get back a cut and past answer.

Case 16498245811

Case 16493968501

Meanwhile UK ( and 8 other Euro countries) has deactivated my account after I downgraded and now wants me to do a video identity check for a country I don't want to sell in.

Please note: I have not yet merged the accounts.

Request #1 Please opt us out of the global selling program. My understanding is this is possible since we have yet to list any products. This account is not going to sell anything. Its only active to brand register a US trademark so North America Unified only please. I don't want our personal information in a bunch of countries we will not do business with.

Request #2 Please change our billing from the UK to the US. If I do have to jump through all of the Euro hoops to reactivate then I am just going to close them so this doesn't happen again.

Thanks