Can we PLEASE update the "defective" return reason?
Yet another return with "defective or doesn't work" as the return code, when the customer was returning it because it didn't "work" for their application - NOT because it is a defective item. The result is, as we all know, a full refund AND the privilege of paying for return shipping. Then we get to deal with a SAFE-T claim and still not get all our money back.
Can this be changed to "Defective or Broken" or something similar? It seems to me that would save a LOT of SAFE-T claims for wrong return code.
I know this has been asked for and asked for...why is there no resolution?
Can we PLEASE update the "defective" return reason?
Yet another return with "defective or doesn't work" as the return code, when the customer was returning it because it didn't "work" for their application - NOT because it is a defective item. The result is, as we all know, a full refund AND the privilege of paying for return shipping. Then we get to deal with a SAFE-T claim and still not get all our money back.
Can this be changed to "Defective or Broken" or something similar? It seems to me that would save a LOT of SAFE-T claims for wrong return code.
I know this has been asked for and asked for...why is there no resolution?
0 respuestas
Seller_OvL8C4BJWiuS9
Those two reasons sound exactly the same, but I get what you are saying. Defective is in the eyes of the beholder, most of the time the buyer just doesn't know how to use it.
Seller_ElNLVxVohDOit
Good grief. Two more returns filed today where the customer ordered the wrong item for their application, but chose "item defective or doesn't work" as the return reason. *facepalm*
