how to unenroll from global selling
Hello i need help,
How to unenroll from global selling???
Thanks a lot
how to unenroll from global selling
Hello i need help,
How to unenroll from global selling???
Thanks a lot
14 respuestas
Roxy_Amazon
Hello @Seller_fMLEyuNZVM8gx,
Thank you for your message here on the Forums! I noticed you've created some posts that are similar so I'll answer all your questions here, since this appears to be the reason why your account was deactivated.
From what you've shared, I can notice that your account was deactivated due to the multiple account policy violation and your account is related to your own account but in a diffident marketplace. This can happen when the seller, at the moment of the account registration, choose their account to be a global account.
To verify if your account is a global account and see which marketplaces you can sell at this very moment, please click on the name of your store in the white bar to the right of the "Amazon Seller Central" logo. This dropdown menu will display all the countries you are currently registered to sell.
When accessing the international accounts, check the Performance Notifications of each country to identify the reason for deactivation and submit the correct documentation to reactivate the marketplace account that caused the initial deactivation. As soon as the international account is reactivated, you can request the reactivation of the primary account.
If you do not wish to sell in a marketplace displayed in the menu, and only after that country is reactivated you can log in into the international account, go to Settings and click Account Info. In the Account Management section on the left hand side of the page, click Close Account. Fill in all the required fields and click Send to submit your request.
Access the following pages for more information:
Again, thank you so much for contacting us! The forums community and I are committed to assisting you. Feel free to share how we can support you moving forward.
I wish you all the best,
-Roxy
Seller_fMLEyuNZVM8gx
Hello Roxy,
First of all, thank you very much for your help.
I believe the issue with deactivation is due to the Canadian account. It was, and still is, on vacation mode.
The first thing I did was remove all the listings from it.
2. I set all the marketplaces to vacation mode. Is this correct?
Or do I still need to close everything, including the US account, and reopen it from scratch?
Also, are the documents I have attached enough to file an appeal, or is something else needed?
Thank you in advance.
Seller_fMLEyuNZVM8gx
Hello Roxy_Amazon!
Could you please help me?
Roxy_Amazon
Hello @Seller_fMLEyuNZVM8gx,
Thank you for reaching out and providing us with detailed information about your situation. We appreciate your patience and understanding as we work to assist all our sellers here on the forums.
Before we dive into the details, I wanted to let you know that I needed to remove the screenshot you shared because it was showing personal information. We always want to protect your privacy and security, so please be cautious about sharing sensitive information in public forums.
After consulting with the responsible team, I've received some important information regarding your account deactivation issue. Let me address your concerns and provide you with the necessary steps to resolve this matter.
Actually, the account causing the deactivation across all your other accounts is your UK account, not the Canadian one. This is a very important information for resolving your issue.
While this was a proactive step, we need to focus on the UK account to resolve the deactivation.
Setting marketplaces to vacation mode isn't necessary in this case. Instead, what you'll need to do is to focus on reactivating your UK account. Here's what you should do:
1. Log in to your UK account by clicking on the name of your store in the white bar to the right of the "Amazon Seller Central" logo. This dropdown menu will display all the countries where you're currently registered.
2. Once in the UK account, submit the necessary documentation to reactivate it. This is likely just an ID verification issue, so you'll need to send the following documents using the UK marketplace:
- ID document
- A utility bill (no older than 180 days) that can be one of the following:
* Water
* Gas
* Energy
* Phone or cell phone
* Internet
Make sure the utility bill matches the information on Amazon Seller Central.
The documents you need to submit are specifically the ID and utility bill mentioned above. Once you've submitted these for the UK account and it's reactivated, you can then request reactivation of your secondary accounts.
Thank you for utilizing the sellers forum. The community and I are here to help if you need any further clarification or assistance. Don't hesitate to reach out if you have any questions about the process or encounter any issues along the way.
We appreciate your commitment to resolving this matter and look forward to seeing your accounts back in good standing soon.
Best,
-Roxy
Seller_fMLEyuNZVM8gx
Hello Roxy_Amazon!
Could you please explain to me why it is necessary to provide utility bills?
Seller_fMLEyuNZVM8gx
Hello Roxy,
I received this email from my UK account . I want to close this account . What should i do? I do not plan to sell anywhere other than the US.
"Thank you for your email. We received your documents but they did not contain all the information we need to reactivate your account at this time. To reactivate your account, please upload the document(s) with all information required to our secure document upload website within 14 days:
Alternatively, please email this information to us:
For *****Ramal*****:
-- Provide one of the following documents issued by HM Revenue & Customs (HMRC) that is dated within the last year:
--> Class 2 National Insurance Contributions (NICs) Bill
--> Online VAT Certificate
--> Self-Assessment notice to complete a tax return
--> Letter from HMRC confirming the sole proprietorship's unique taxpayer reference (UTR) number
--> Self-assessment Statement
--> Short Tax Return
--> Letter acknowledging business tax registration, addressed to the sole proprietor
--> Pay As You Earn and Self-assessment
--> "Welcome to Self Assessment" letter confirming your UTR number
We can also accept the following documents issued by the HMRC:
-- Certificate of Registration for Value Added Tax (VAT)
-- Letter confirming VAT number following VAT1 Application
Seller_fMLEyuNZVM8gx
Hello Roxy,
I received this email from my UK account . I want to close this account . What should i do? I do not plan to sell anywhere other than the US.
"Thank you for your email. We received your documents but they did not contain all the information we need to reactivate your account at this time. To reactivate your account, please upload the document(s) with all information required to our secure document upload website within 14 days"
Roxy_Amazon
Hello @Seller_fMLEyuNZVM8gx,
Thank you for providing all the necessary information! I appreciate your cooperation. Let's work together to address your concerns and proceed with the reactivation of your account.
I completely understand your desire to maintain only the US account. However, to ensure compliance with Amazon's policies, we must follow a specific process. This involves reactivating all accounts that are currently in violation of Amazon's policies. Once we've successfully completed this step, we can then initiate the closure of the other accounts you no longer wish to keep.
- Proof of address: A utility bill provides a reliable, third-party verified document that confirms the seller's physical address. This helps Amazon ensure that the seller is operating from a legitimate location.
- Identity verification: By matching the name and address on the utility bill to the account information, Amazon can verify that the person trying to reactivate the account is indeed the rightful account holder.
- Fraud prevention: This additional layer of verification helps prevent unauthorized access to accounts and reduces the risk of fraudulent activities on the platform.
- Compliance with regulations: Many countries have laws requiring businesses to verify the identity and address of their customers, especially for financial transactions. This helps Amazon comply with these regulations.
- Reactivation security: If an account was suspended or deactivated, Amazon wants to ensure that the person reactivating it is the legitimate owner before restoring access.
- Up-to-date information: Utility bills are typically recent, which helps Amazon confirm that the seller's information is current.
To better understand why they've declined the documentation you've submitted, citing that you did not send all the required documents, I would like to kindly request that you inform me which specific documents you actually sent.
I'll await your response and look forward to working on your case to reactivate your accounts as soon as possible.
Best,
-Roxy
Seller_fMLEyuNZVM8gx
I sent my driver's license with the address, as well a bank statement confirmation, also with the my address.
