how to unenroll from global selling
Hello i need help,
How to unenroll from global selling???
Thanks a lot
how to unenroll from global selling
Hello i need help,
How to unenroll from global selling???
Thanks a lot
14 respuestas
Roxy_Amazon
Hello @Seller_fMLEyuNZVM8gx,
Thank you for your message here on the Forums! I noticed you've created some posts that are similar so I'll answer all your questions here, since this appears to be the reason why your account was deactivated.
From what you've shared, I can notice that your account was deactivated due to the multiple account policy violation and your account is related to your own account but in a diffident marketplace. This can happen when the seller, at the moment of the account registration, choose their account to be a global account.
To verify if your account is a global account and see which marketplaces you can sell at this very moment, please click on the name of your store in the white bar to the right of the "Amazon Seller Central" logo. This dropdown menu will display all the countries you are currently registered to sell.
When accessing the international accounts, check the Performance Notifications of each country to identify the reason for deactivation and submit the correct documentation to reactivate the marketplace account that caused the initial deactivation. As soon as the international account is reactivated, you can request the reactivation of the primary account.
If you do not wish to sell in a marketplace displayed in the menu, and only after that country is reactivated you can log in into the international account, go to Settings and click Account Info. In the Account Management section on the left hand side of the page, click Close Account. Fill in all the required fields and click Send to submit your request.
Access the following pages for more information:
Again, thank you so much for contacting us! The forums community and I are committed to assisting you. Feel free to share how we can support you moving forward.
I wish you all the best,
-Roxy
Roxy_Amazon
Hello @Seller_fMLEyuNZVM8gx,
Thank you for providing all the necessary information! I appreciate your cooperation. Let's work together to address your concerns and proceed with the reactivation of your account.
I completely understand your desire to maintain only the US account. However, to ensure compliance with Amazon's policies, we must follow a specific process. This involves reactivating all accounts that are currently in violation of Amazon's policies. Once we've successfully completed this step, we can then initiate the closure of the other accounts you no longer wish to keep.
- Proof of address: A utility bill provides a reliable, third-party verified document that confirms the seller's physical address. This helps Amazon ensure that the seller is operating from a legitimate location.
- Identity verification: By matching the name and address on the utility bill to the account information, Amazon can verify that the person trying to reactivate the account is indeed the rightful account holder.
- Fraud prevention: This additional layer of verification helps prevent unauthorized access to accounts and reduces the risk of fraudulent activities on the platform.
- Compliance with regulations: Many countries have laws requiring businesses to verify the identity and address of their customers, especially for financial transactions. This helps Amazon comply with these regulations.
- Reactivation security: If an account was suspended or deactivated, Amazon wants to ensure that the person reactivating it is the legitimate owner before restoring access.
- Up-to-date information: Utility bills are typically recent, which helps Amazon confirm that the seller's information is current.
To better understand why they've declined the documentation you've submitted, citing that you did not send all the required documents, I would like to kindly request that you inform me which specific documents you actually sent.
I'll await your response and look forward to working on your case to reactivate your accounts as soon as possible.
Best,
-Roxy
Seller_fMLEyuNZVM8gx
I sent my driver's license with the address, as well a bank statement confirmation, also with the my address.
Seller_fMLEyuNZVM8gx
Besides that, i have a physical letter in hand that was sent by Amazon for address verification
Roxy_Amazon
Hello @Seller_fMLEyuNZVM8gx,
Thank you for your response. I apologize for any confusion, but I need to clarify the reason for the document rejection. Amazon has specific requirements for ID verification, and unfortunately, bank statements and letters do not meet these criteria.
The only documents Amazon will accept are the following utility bills:
- Water
- Gas
- Phone or cell phone
- Internet
- Energy (electricity)
Requirements:
- The bill must be recent (within the last 180 days).
- The address information on your utility bill must match the information in your Seller Central account (Settings / Account Info / Business Information / Business address and phone number).
Could you please provide your driver's license along with one of the utility bills listed above that meets these requirements? This combination of documents should satisfy Amazon's criteria and allow us to move forward with the process.
If you have any questions or need further assistance, please don't hesitate to ask.
Best,
-Roxy
Seller_fMLEyuNZVM8gx
Hello Roxy,
I am not a resident of England, and all the utility bills are in Hebrew. Do i need to translate them?
Seller_fMLEyuNZVM8gx
Hello Roxy,
Can you help me , please? I am not a resident of England, and all the utility bills are in Hebrew. Do i need to translate them?
Roxy_Amazon
Dear @Seller_fMLEyuNZVM8gx,
I apologize for the delay! I'd like to thank you for your inquiry regarding document translation requirements. We appreciate you bringing this matter to our attention.
To address your question, please note that our supported languages for documentation are:
Arabic, Simplified Chinese, Dutch, English, French, German, Hindi, Italian, Japanese, Polish, Portuguese, Spanish, Swedish, Tamil, Thai, Turkish, and Vietnamese.
As Hebrew is not currently among our supported languages, you will need to submit a notarized translation of your utility bills in one of the supported languages, along with the original Hebrew documents.
Please visit the page Global seller identity verification for more information.
We value your participation in the sellers forum. Should you require any further clarification on this or any other matter, please don't hesitate to reach out. Our community and support team are here to assist you.
Best,
-Roxy
