Seller Support is DUMB and USELESS, Mods please help me escalate these cases, my brand is hijacked
CASE ID: 16514663691 and CASE ID: 16505470231
My brand on 10+ year old ASINs has suddenly been altered by a third party. I have no idea how they did this. Seller support is too dumb to understand this and keeps just sending me generic copy/paste replies.
Please help me mods, seller support is infuriatingly dumb and useless I cannot take any more of this abuse.
Thank you
Seller Support is DUMB and USELESS, Mods please help me escalate these cases, my brand is hijacked
CASE ID: 16514663691 and CASE ID: 16505470231
My brand on 10+ year old ASINs has suddenly been altered by a third party. I have no idea how they did this. Seller support is too dumb to understand this and keeps just sending me generic copy/paste replies.
Please help me mods, seller support is infuriatingly dumb and useless I cannot take any more of this abuse.
Thank you
14 respuestas
Seller_qTJiCxRI8PpIZ
This looks like a duplicate post. You may want to take this one or the other one down.
Seller_Qg1FueblHU9RR
CAN SOMEONE PLEASE HELP ME??? @Jim_Amazon @Sandy_Amazon
Seller_Ha6JyVvDK6Ybs
Seller support are chat bots programed to frustrate you so you give up for whatever reason you are contacting it is always best to keep something next to you that you can smash or destroy to take your anger out when dealing with incompetent seller support!
Seller_V5HlKCeFomff6
Not a single SS cares, seriously, since 2023.
Seller_kFqn4WvdxnEjS
A good suggestion would be to calm down and try to ask SS to put you in touch or forward the issue to the internal team. Name calling has never worked in any situation.
Seller_zGoDlPZLneGhF
A level head will help in your situation, what you're going through is stressful for sure, I sympathize with you!
Seller Support is near useless, they will send you canned replies and disregard your issue. Kindly ask them to be transferred to an internal team that can better understand your issue.
I am sorry you're dealing with this.
Seller_4VpMiejZYi2RL
Unfortunately, all the Mods are just as useless as their support. Their only goal is to give you hope that they can help, so you calm down and continue paying them. But in the end, all you’ll get is yet another useless response and nothing more.
Seller_Qg1FueblHU9RR
Look at this latest responses lol, keep in mind I have been selling this ASIN under my brand for more than 10 years, I mean come on this is after like 20 replies back and forth:
Hello from Amazon Selling Partner Support,
I understand that you would like to update brand name on your ASIN:_______________
Please note that, the brand name update from PALAMEILAMNFM to MIADEAL is not possible.
Rebranding and packaging differences on products can cause customer order returns and can potentially hurt your metrics. To prevent this unwanted outcome, we don’t allow the brand name to be changed for an ASIN.
Any major Brand Name change requests are considered re-branding and will not be supported. To protect Customer trust and ensure catalog quality, we ask that you create a new ASIN for the new product.
Seller_Qg1FueblHU9RR
It's kind of funny but today I have zero sales, normally I have at least 20 by this time.
I guess I am now shadowbanned on Amazon for complaining about being hijacked?
Seller_FiswKMx7uPaJ8
My favorite thing is when they just disconnect from you in chat because why not, there is no accountability. I have a ticket open for 2 weeks now about an image on a product I didn't put there and no response. Thinking about just canceling my Professional account I see no reason to pay for it
