Account inactive and can't activate
Hi Amazon Seller Support team,
I have a seller central account for North America and plan to launch my products there in a few weeks from now.
On 29 Jul 2024 I receive an email from Amazon that "Account set to inactive due to dormancy" and with instructions that to activate the account, I should update the credit card information and wait for up to 48 hours for the account to get activated.
On 2 Aug 2024, I updated my credit card information successfully and a small charge was applied to my credit card. So all looked okay to me and I waited for a few days. Now it is 5 Aug 2024, well past 48 hours of suggested wait-time, I am still waiting for my account to be activated.
During this waiting period, I received an email "Action Required: Verify your Selling on Amazon account". When I try following the instructions to verify my selling on Amazon account, it takes me to the same page where it says "You account is inactive". I have attached a screenshot of this page.
Please advise what to do next.
Appreciate your help in this case.
Account inactive and can't activate
Hi Amazon Seller Support team,
I have a seller central account for North America and plan to launch my products there in a few weeks from now.
On 29 Jul 2024 I receive an email from Amazon that "Account set to inactive due to dormancy" and with instructions that to activate the account, I should update the credit card information and wait for up to 48 hours for the account to get activated.
On 2 Aug 2024, I updated my credit card information successfully and a small charge was applied to my credit card. So all looked okay to me and I waited for a few days. Now it is 5 Aug 2024, well past 48 hours of suggested wait-time, I am still waiting for my account to be activated.
During this waiting period, I received an email "Action Required: Verify your Selling on Amazon account". When I try following the instructions to verify my selling on Amazon account, it takes me to the same page where it says "You account is inactive". I have attached a screenshot of this page.
Please advise what to do next.
Appreciate your help in this case.
7 respuestas
Seller_AuM0Ah3Lt4DcB
I have the same issue. Amazon needs to address this.
Seller_tdxQmYzkznU2l
I have the same issue. Amazon needs to address this.
Seller_CvCBZf57GV2sV
I am following. I have the same issue. They need to address these soon. I don't know how to contact them.
Roberto_Amazon
Hello there! @Seller_ZhaHgdAEKVEoI
Apologies for the delay on getting back to you. I see that your account has been reinstated and is currently active, can you please share if you took extra steps to resolve this? This may be helpful for other sellers going through the same issue.
Regards,
Roberto
