Bogus Return Request. Any options for me the seller
I got a pre-authorized return request on a new sealed dvd on Asbergers that I sold for about 100 dollars. Reason given 'No Longer Needed'. The buyer stated that they couldn't follow the details on the dvd well so bought a book instead. I think I know the answer already but do I have any recourse here? This is like going to a movie and asking the theater for your money back because you didn't like it (except the movie doesn't lose half It's value by being opened). Can I fight this or try to give a partial refund or restocking fee? Any advice is appreciated.
Bogus Return Request. Any options for me the seller
I got a pre-authorized return request on a new sealed dvd on Asbergers that I sold for about 100 dollars. Reason given 'No Longer Needed'. The buyer stated that they couldn't follow the details on the dvd well so bought a book instead. I think I know the answer already but do I have any recourse here? This is like going to a movie and asking the theater for your money back because you didn't like it (except the movie doesn't lose half It's value by being opened). Can I fight this or try to give a partial refund or restocking fee? Any advice is appreciated.
15 respuestas
Seller_Ok6xRrG56ChEG
Seller Central Help / Returns, refunds, cancellations, and claims / Manage seller-fulfilled returns
Guidelines for charging restocking fees
Return Request
The buyer returns a CD, DVD, VHS tape, cassette tape, or vinyl record within the return window that has been opened (taken out of the plastic wrap).
Restocking Fee
Yes. Up to 50% of item's price.
Seller_hMIK0M9OsKb5U
You can charge up to 50% with photos when you issue the refund. If it auto refunds, you will have to do a safety claim. Just follow all directions given and provide your photos.
Seller_CW0P5hgbsiqWX
If a media product is requested to be returned as No Longer needed, we notify the buyer immediately that it must be returned in the same new, unopened condition as sent. We include Amazon's actual policy. If the product is returned opened, that is considered fraud and will be reported to Amazon for action on the buyer's account. (Amazon is now blocking buyers who abuse the return system by declining their returns. They can shop, just not return products.)
We do report the actions thru a Safe-T claim, and request the outward shipping, return shipping, and 50% restocking fee reimbursement. We always get it. But depending mean that we may seek other damages by taking the buyer to court, just to teach them a lesson. It is worth the $35.00.
You are a licensed business in your State and your State has laws to protect you from the buy-watch-return scam. Remember, the buyers who use this scam are not scamming Amazon, they are using the Amazon site to scam you.
Seller_Fj8BGFk6ivq5u
Good luck with it, but don't expect a lot. It depends on if they allow you to process the return, or if they give the money back and force you into filing a SAFE-T claim. If so, then the chances are great that you will receive less than it is valued. For example, we just had a Tekton punch set returned; the buyer replaced one of the letters with a duplicate in the set, which we proved with the pictures. Of course, with a SAFE-T claim and then a subsequent appeal, we only received a fraction of the value.
Seller_XYKzyGM1mZEhX
If you are able, send an email message to the buyer, informing them that a 50% restocking fee will be deducted from the refund for the product. Also, inform them that a refund will be issued when the product is returned at their expense (if applicable). Auto refunds by Amazon may prevent you from being able to execute this transaction. If you are not able to partially refund, then you will have to recover what you can from Amazon by the available measures they provide. Read the AMZ returns policy on your media and inform yourself regarding the limits you are facing as a Seller. Good luck in an unfair situation.
Quincy_Amazon
Hello @Seller_Ai5rcUee6VuBz
Thank you for posting your inquiry to the Forums and to members of the community for their guidance. In some circumstances, you can charge a restocking fee when a buyer returns an item. These circumstances include when an item is returned outside ofAmazon's return policy or in used, damaged, or materially different condition. This help page provides additional detail on restocking fees for your reference if needed.
Regards,
Quincy_Amazon
