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Seller_1idNlTUpfKbZW

Amazon Affecting our ODR on A-to-z that's Amazon funded, and refunded correctly prior to the claim...

Please see Order ID 702-2100251-2225853

The buyer returned the item heavily damaged and incomplete, and returned not due to seller error, we issued 50% refund as per Amazon's return policy prior to the claim. A-to-z team decided to Amazon-fund it as we are in the right, however they affected our ODR claiming:

"

Hello,

Thank you for refunding the order below.

-- Order number: 702-2100251-2225853

-- Date of claim: October 4, 2024

-- Refund amount: $666.70

As the buyer did file a claim, we will still include the claim in your Order Defect Rate and performance metrics.

To avoid these claims in the future, respond promptly to buyer communications to reach a resolution. If appropriate, refund the buyer within 72 hours of the buyer's first contact."

Please work with them to remove this from our ODR. We responded within 2.5 hours.

Thank you

@Ricardo_Amazon@Christine_Amazon

55 visualizaciones
3 respuestas
Estado de la cuenta
Etiquetas:Atención al colaborador comercial, Estado de la cuenta, Productos sustancialmente diferentes
10
Responder
user profile
Seller_1idNlTUpfKbZW

Amazon Affecting our ODR on A-to-z that's Amazon funded, and refunded correctly prior to the claim...

Please see Order ID 702-2100251-2225853

The buyer returned the item heavily damaged and incomplete, and returned not due to seller error, we issued 50% refund as per Amazon's return policy prior to the claim. A-to-z team decided to Amazon-fund it as we are in the right, however they affected our ODR claiming:

"

Hello,

Thank you for refunding the order below.

-- Order number: 702-2100251-2225853

-- Date of claim: October 4, 2024

-- Refund amount: $666.70

As the buyer did file a claim, we will still include the claim in your Order Defect Rate and performance metrics.

To avoid these claims in the future, respond promptly to buyer communications to reach a resolution. If appropriate, refund the buyer within 72 hours of the buyer's first contact."

Please work with them to remove this from our ODR. We responded within 2.5 hours.

Thank you

@Ricardo_Amazon@Christine_Amazon

Estado de la cuenta
Etiquetas:Atención al colaborador comercial, Estado de la cuenta, Productos sustancialmente diferentes
10
55 visualizaciones
3 respuestas
Responder
0 respuestas
user profile
Nano_Amazon
En respuesta a la publicación de Seller_1idNlTUpfKbZW

Hello @Seller_1idNlTUpfKbZW

Thanks for reaching out to Amazon Forums. After reviewing the information you shared with us related to the AtoZ claim of the order 702-2100251-2225853, I saw that the ODR has not been impacted as indicated in the Manage A-to-z Claims in seller central.

Let me know if you need further assistance.

Regards,

Nano

00
Sigue esta conversación para recibir notificaciones cuando haya nueva actividad
user profile
Seller_1idNlTUpfKbZW

Amazon Affecting our ODR on A-to-z that's Amazon funded, and refunded correctly prior to the claim...

Please see Order ID 702-2100251-2225853

The buyer returned the item heavily damaged and incomplete, and returned not due to seller error, we issued 50% refund as per Amazon's return policy prior to the claim. A-to-z team decided to Amazon-fund it as we are in the right, however they affected our ODR claiming:

"

Hello,

Thank you for refunding the order below.

-- Order number: 702-2100251-2225853

-- Date of claim: October 4, 2024

-- Refund amount: $666.70

As the buyer did file a claim, we will still include the claim in your Order Defect Rate and performance metrics.

To avoid these claims in the future, respond promptly to buyer communications to reach a resolution. If appropriate, refund the buyer within 72 hours of the buyer's first contact."

Please work with them to remove this from our ODR. We responded within 2.5 hours.

Thank you

@Ricardo_Amazon@Christine_Amazon

55 visualizaciones
3 respuestas
Estado de la cuenta
Etiquetas:Atención al colaborador comercial, Estado de la cuenta, Productos sustancialmente diferentes
10
Responder
user profile
Seller_1idNlTUpfKbZW

Amazon Affecting our ODR on A-to-z that's Amazon funded, and refunded correctly prior to the claim...

Please see Order ID 702-2100251-2225853

The buyer returned the item heavily damaged and incomplete, and returned not due to seller error, we issued 50% refund as per Amazon's return policy prior to the claim. A-to-z team decided to Amazon-fund it as we are in the right, however they affected our ODR claiming:

"

Hello,

Thank you for refunding the order below.

-- Order number: 702-2100251-2225853

-- Date of claim: October 4, 2024

-- Refund amount: $666.70

As the buyer did file a claim, we will still include the claim in your Order Defect Rate and performance metrics.

To avoid these claims in the future, respond promptly to buyer communications to reach a resolution. If appropriate, refund the buyer within 72 hours of the buyer's first contact."

Please work with them to remove this from our ODR. We responded within 2.5 hours.

Thank you

@Ricardo_Amazon@Christine_Amazon

Estado de la cuenta
Etiquetas:Atención al colaborador comercial, Estado de la cuenta, Productos sustancialmente diferentes
10
55 visualizaciones
3 respuestas
Responder
user profile

Amazon Affecting our ODR on A-to-z that's Amazon funded, and refunded correctly prior to the claim...

por parte de Seller_1idNlTUpfKbZW

Please see Order ID 702-2100251-2225853

The buyer returned the item heavily damaged and incomplete, and returned not due to seller error, we issued 50% refund as per Amazon's return policy prior to the claim. A-to-z team decided to Amazon-fund it as we are in the right, however they affected our ODR claiming:

"

Hello,

Thank you for refunding the order below.

-- Order number: 702-2100251-2225853

-- Date of claim: October 4, 2024

-- Refund amount: $666.70

As the buyer did file a claim, we will still include the claim in your Order Defect Rate and performance metrics.

To avoid these claims in the future, respond promptly to buyer communications to reach a resolution. If appropriate, refund the buyer within 72 hours of the buyer's first contact."

Please work with them to remove this from our ODR. We responded within 2.5 hours.

Thank you

@Ricardo_Amazon@Christine_Amazon

Estado de la cuenta
Etiquetas:Atención al colaborador comercial, Estado de la cuenta, Productos sustancialmente diferentes
10
55 visualizaciones
3 respuestas
Responder
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Nano_Amazon
En respuesta a la publicación de Seller_1idNlTUpfKbZW

Hello @Seller_1idNlTUpfKbZW

Thanks for reaching out to Amazon Forums. After reviewing the information you shared with us related to the AtoZ claim of the order 702-2100251-2225853, I saw that the ODR has not been impacted as indicated in the Manage A-to-z Claims in seller central.

Let me know if you need further assistance.

Regards,

Nano

00
Sigue esta conversación para recibir notificaciones cuando haya nueva actividad
user profile
Nano_Amazon
En respuesta a la publicación de Seller_1idNlTUpfKbZW

Hello @Seller_1idNlTUpfKbZW

Thanks for reaching out to Amazon Forums. After reviewing the information you shared with us related to the AtoZ claim of the order 702-2100251-2225853, I saw that the ODR has not been impacted as indicated in the Manage A-to-z Claims in seller central.

Let me know if you need further assistance.

Regards,

Nano

00
user profile
Nano_Amazon
En respuesta a la publicación de Seller_1idNlTUpfKbZW

Hello @Seller_1idNlTUpfKbZW

Thanks for reaching out to Amazon Forums. After reviewing the information you shared with us related to the AtoZ claim of the order 702-2100251-2225853, I saw that the ODR has not been impacted as indicated in the Manage A-to-z Claims in seller central.

Let me know if you need further assistance.

Regards,

Nano

00
Responder
Sigue esta conversación para recibir notificaciones cuando haya nueva actividad