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Seller_tsSwrJCNEEJjv

The robot in charge of looking at if a feedback is relevent or not needs to be updated.

We received a 1 star feedback on our sellers account, by the customer stating that the item he received is not as described, and that "we" don't accept returns. However, this whole category of items has been deemed non-returnable by Amazon, not us, we haven't set this up ourselves.

Even though this is a blatant product review, the AI in charge of removing the feedback won't see it as such.

Why are we being penalized for something that is 100% out of our control?

Is there really no human beings looking at those requests? I understand the first request being automated by AI, but after the second request, with more description and information, why is no human actually looking at it? You're going to tell me that this multi-billion company can't have a support team dedicated to their sellers?

Order ID 702-9438284-1482624

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Etiquetas:Reseñas negativas
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Seller_tsSwrJCNEEJjv

The robot in charge of looking at if a feedback is relevent or not needs to be updated.

We received a 1 star feedback on our sellers account, by the customer stating that the item he received is not as described, and that "we" don't accept returns. However, this whole category of items has been deemed non-returnable by Amazon, not us, we haven't set this up ourselves.

Even though this is a blatant product review, the AI in charge of removing the feedback won't see it as such.

Why are we being penalized for something that is 100% out of our control?

Is there really no human beings looking at those requests? I understand the first request being automated by AI, but after the second request, with more description and information, why is no human actually looking at it? You're going to tell me that this multi-billion company can't have a support team dedicated to their sellers?

Order ID 702-9438284-1482624

Etiquetas:Reseñas negativas
00
75 visualizaciones
35 respuestas
Responder
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Seller_tsSwrJCNEEJjv
En respuesta a la publicación de Seller_tsSwrJCNEEJjv

@Daryl_Amazon Is this something your team could look into?

10
user profile
Christine_Amazon
En respuesta a la publicación de Seller_tsSwrJCNEEJjv

Hello @Seller_tsSwrJCNEEJjv

Christine here from Amazon Forums.

I will bring your case to the team in charge, for them to review it.

Please know that while I can escalate your case internally, I can not guarantee any outcome.

As soon as I have more information, I will contact you through here.

Hope you have a great day!

Christine.

00
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user profile
Seller_tsSwrJCNEEJjv

The robot in charge of looking at if a feedback is relevent or not needs to be updated.

We received a 1 star feedback on our sellers account, by the customer stating that the item he received is not as described, and that "we" don't accept returns. However, this whole category of items has been deemed non-returnable by Amazon, not us, we haven't set this up ourselves.

Even though this is a blatant product review, the AI in charge of removing the feedback won't see it as such.

Why are we being penalized for something that is 100% out of our control?

Is there really no human beings looking at those requests? I understand the first request being automated by AI, but after the second request, with more description and information, why is no human actually looking at it? You're going to tell me that this multi-billion company can't have a support team dedicated to their sellers?

Order ID 702-9438284-1482624

75 visualizaciones
35 respuestas
Etiquetas:Reseñas negativas
00
Responder
user profile
Seller_tsSwrJCNEEJjv

The robot in charge of looking at if a feedback is relevent or not needs to be updated.

We received a 1 star feedback on our sellers account, by the customer stating that the item he received is not as described, and that "we" don't accept returns. However, this whole category of items has been deemed non-returnable by Amazon, not us, we haven't set this up ourselves.

Even though this is a blatant product review, the AI in charge of removing the feedback won't see it as such.

Why are we being penalized for something that is 100% out of our control?

Is there really no human beings looking at those requests? I understand the first request being automated by AI, but after the second request, with more description and information, why is no human actually looking at it? You're going to tell me that this multi-billion company can't have a support team dedicated to their sellers?

Order ID 702-9438284-1482624

Etiquetas:Reseñas negativas
00
75 visualizaciones
35 respuestas
Responder
user profile

The robot in charge of looking at if a feedback is relevent or not needs to be updated.

por parte de Seller_tsSwrJCNEEJjv

We received a 1 star feedback on our sellers account, by the customer stating that the item he received is not as described, and that "we" don't accept returns. However, this whole category of items has been deemed non-returnable by Amazon, not us, we haven't set this up ourselves.

Even though this is a blatant product review, the AI in charge of removing the feedback won't see it as such.

Why are we being penalized for something that is 100% out of our control?

Is there really no human beings looking at those requests? I understand the first request being automated by AI, but after the second request, with more description and information, why is no human actually looking at it? You're going to tell me that this multi-billion company can't have a support team dedicated to their sellers?

Order ID 702-9438284-1482624

Etiquetas:Reseñas negativas
00
75 visualizaciones
35 respuestas
Responder
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Seller_tsSwrJCNEEJjv
En respuesta a la publicación de Seller_tsSwrJCNEEJjv

@Daryl_Amazon Is this something your team could look into?

10
user profile
Christine_Amazon
En respuesta a la publicación de Seller_tsSwrJCNEEJjv

Hello @Seller_tsSwrJCNEEJjv

Christine here from Amazon Forums.

I will bring your case to the team in charge, for them to review it.

Please know that while I can escalate your case internally, I can not guarantee any outcome.

As soon as I have more information, I will contact you through here.

Hope you have a great day!

Christine.

00
Sigue esta conversación para recibir notificaciones cuando haya nueva actividad
user profile
Seller_tsSwrJCNEEJjv
En respuesta a la publicación de Seller_tsSwrJCNEEJjv

@Daryl_Amazon Is this something your team could look into?

10
user profile
Seller_tsSwrJCNEEJjv
En respuesta a la publicación de Seller_tsSwrJCNEEJjv

@Daryl_Amazon Is this something your team could look into?

10
Responder
user profile
Christine_Amazon
En respuesta a la publicación de Seller_tsSwrJCNEEJjv

Hello @Seller_tsSwrJCNEEJjv

Christine here from Amazon Forums.

I will bring your case to the team in charge, for them to review it.

Please know that while I can escalate your case internally, I can not guarantee any outcome.

As soon as I have more information, I will contact you through here.

Hope you have a great day!

Christine.

00
user profile
Christine_Amazon
En respuesta a la publicación de Seller_tsSwrJCNEEJjv

Hello @Seller_tsSwrJCNEEJjv

Christine here from Amazon Forums.

I will bring your case to the team in charge, for them to review it.

Please know that while I can escalate your case internally, I can not guarantee any outcome.

As soon as I have more information, I will contact you through here.

Hope you have a great day!

Christine.

00
Responder
Sigue esta conversación para recibir notificaciones cuando haya nueva actividad