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Seller_XGolzq4CnIz8F

Failure to Transfer Funds

We received an update from Amazon that there was a Failure to Transfer Funds, so we updated our bank account information.

The reason we have updated the bank account information is due to the expiration of the card. But we managed to update the bank account immediately and it was verified

We still have not received the transfer funds from Amazon. There is only 1 transfer that was stuck (November 1), this was during the updating of the bank account. And the rest of the transfer after November 1 up to now is all good.

We have created many cases for Amazon, and phone calls, but no one helped us. It has been over a month since we are chasing Amazon for this.

If anyone has experienced the same, please advise.

Thank you

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Etiquetas:Cuenta bancaria
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Seller_XGolzq4CnIz8F

Failure to Transfer Funds

We received an update from Amazon that there was a Failure to Transfer Funds, so we updated our bank account information.

The reason we have updated the bank account information is due to the expiration of the card. But we managed to update the bank account immediately and it was verified

We still have not received the transfer funds from Amazon. There is only 1 transfer that was stuck (November 1), this was during the updating of the bank account. And the rest of the transfer after November 1 up to now is all good.

We have created many cases for Amazon, and phone calls, but no one helped us. It has been over a month since we are chasing Amazon for this.

If anyone has experienced the same, please advise.

Thank you

Configuración de la cuenta
Etiquetas:Cuenta bancaria
00
49 visualizaciones
7 respuestas
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Steve_Amazon
En respuesta a la publicación de Seller_XGolzq4CnIz8F

Hi @Seller_XGolzq4CnIz8F,

Steve from Amazon here, thank you for reaching out. Can you please provide me with the latest case ID you have created to Seller Support for this issue?

I would like to review this situation and see if I can help here.

Thanks,

Steve

00
user profile
Steve_Amazon
En respuesta a la publicación de Seller_XGolzq4CnIz8F

Hi @Seller_XGolzq4CnIz8F,

I have engaged an internal team to further review this situation and to provide guidance.

I will provide updates as I get them, however you may be contacted directly by the escalation team so please be on the lookout for that as well.

Thanks,

Steve

00
user profile
Steve_Amazon
En respuesta a la publicación de Seller_XGolzq4CnIz8F

Hi @Seller_XGolzq4CnIz8F,

The team has advised that a disbursement has been scheduled and will initiate on 1/9/24. Please let me know if any further issues arise at that time and I will re-engage the team as needed.

Thanks,

Steve

00
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user profile
Seller_XGolzq4CnIz8F

Failure to Transfer Funds

We received an update from Amazon that there was a Failure to Transfer Funds, so we updated our bank account information.

The reason we have updated the bank account information is due to the expiration of the card. But we managed to update the bank account immediately and it was verified

We still have not received the transfer funds from Amazon. There is only 1 transfer that was stuck (November 1), this was during the updating of the bank account. And the rest of the transfer after November 1 up to now is all good.

We have created many cases for Amazon, and phone calls, but no one helped us. It has been over a month since we are chasing Amazon for this.

If anyone has experienced the same, please advise.

Thank you

49 visualizaciones
7 respuestas
Configuración de la cuenta
Etiquetas:Cuenta bancaria
00
Responder
user profile
Seller_XGolzq4CnIz8F

Failure to Transfer Funds

We received an update from Amazon that there was a Failure to Transfer Funds, so we updated our bank account information.

The reason we have updated the bank account information is due to the expiration of the card. But we managed to update the bank account immediately and it was verified

We still have not received the transfer funds from Amazon. There is only 1 transfer that was stuck (November 1), this was during the updating of the bank account. And the rest of the transfer after November 1 up to now is all good.

We have created many cases for Amazon, and phone calls, but no one helped us. It has been over a month since we are chasing Amazon for this.

If anyone has experienced the same, please advise.

Thank you

Configuración de la cuenta
Etiquetas:Cuenta bancaria
00
49 visualizaciones
7 respuestas
Responder
user profile

Failure to Transfer Funds

por parte de Seller_XGolzq4CnIz8F

We received an update from Amazon that there was a Failure to Transfer Funds, so we updated our bank account information.

The reason we have updated the bank account information is due to the expiration of the card. But we managed to update the bank account immediately and it was verified

We still have not received the transfer funds from Amazon. There is only 1 transfer that was stuck (November 1), this was during the updating of the bank account. And the rest of the transfer after November 1 up to now is all good.

We have created many cases for Amazon, and phone calls, but no one helped us. It has been over a month since we are chasing Amazon for this.

If anyone has experienced the same, please advise.

Thank you

Configuración de la cuenta
Etiquetas:Cuenta bancaria
00
49 visualizaciones
7 respuestas
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Steve_Amazon
En respuesta a la publicación de Seller_XGolzq4CnIz8F

Hi @Seller_XGolzq4CnIz8F,

Steve from Amazon here, thank you for reaching out. Can you please provide me with the latest case ID you have created to Seller Support for this issue?

I would like to review this situation and see if I can help here.

Thanks,

Steve

00
user profile
Steve_Amazon
En respuesta a la publicación de Seller_XGolzq4CnIz8F

Hi @Seller_XGolzq4CnIz8F,

I have engaged an internal team to further review this situation and to provide guidance.

I will provide updates as I get them, however you may be contacted directly by the escalation team so please be on the lookout for that as well.

Thanks,

Steve

00
user profile
Steve_Amazon
En respuesta a la publicación de Seller_XGolzq4CnIz8F

Hi @Seller_XGolzq4CnIz8F,

The team has advised that a disbursement has been scheduled and will initiate on 1/9/24. Please let me know if any further issues arise at that time and I will re-engage the team as needed.

Thanks,

Steve

00
Sigue esta conversación para recibir notificaciones cuando haya nueva actividad
user profile
Steve_Amazon
En respuesta a la publicación de Seller_XGolzq4CnIz8F

Hi @Seller_XGolzq4CnIz8F,

Steve from Amazon here, thank you for reaching out. Can you please provide me with the latest case ID you have created to Seller Support for this issue?

I would like to review this situation and see if I can help here.

Thanks,

Steve

00
user profile
Steve_Amazon
En respuesta a la publicación de Seller_XGolzq4CnIz8F

Hi @Seller_XGolzq4CnIz8F,

Steve from Amazon here, thank you for reaching out. Can you please provide me with the latest case ID you have created to Seller Support for this issue?

I would like to review this situation and see if I can help here.

Thanks,

Steve

00
Responder
user profile
Steve_Amazon
En respuesta a la publicación de Seller_XGolzq4CnIz8F

Hi @Seller_XGolzq4CnIz8F,

I have engaged an internal team to further review this situation and to provide guidance.

I will provide updates as I get them, however you may be contacted directly by the escalation team so please be on the lookout for that as well.

Thanks,

Steve

00
user profile
Steve_Amazon
En respuesta a la publicación de Seller_XGolzq4CnIz8F

Hi @Seller_XGolzq4CnIz8F,

I have engaged an internal team to further review this situation and to provide guidance.

I will provide updates as I get them, however you may be contacted directly by the escalation team so please be on the lookout for that as well.

Thanks,

Steve

00
Responder
user profile
Steve_Amazon
En respuesta a la publicación de Seller_XGolzq4CnIz8F

Hi @Seller_XGolzq4CnIz8F,

The team has advised that a disbursement has been scheduled and will initiate on 1/9/24. Please let me know if any further issues arise at that time and I will re-engage the team as needed.

Thanks,

Steve

00
user profile
Steve_Amazon
En respuesta a la publicación de Seller_XGolzq4CnIz8F

Hi @Seller_XGolzq4CnIz8F,

The team has advised that a disbursement has been scheduled and will initiate on 1/9/24. Please let me know if any further issues arise at that time and I will re-engage the team as needed.

Thanks,

Steve

00
Responder
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