Problem with information about the merchant account not being verified
Hello, I was a business actively selling on amazon uk marketplace. I opened the north america stores on my company. However, without listing or selling in any way, my account was suspended due to identity verification.
Although I sent company documents, citizenship ID, company and personal bank account information and statements, I was automatically sent a message saying "We received your submission, but we are unable to reactivate your account. After reviewing your account, we have confirmed that your Amazon seller account has been used to engage in deceptive, fraudulent, or illegal activities that harm our customers, other affiliates, and our store.
I am a tax-paying business actively selling on Amazon UK, but because of this, both my North American accounts and all my European accounts have been suspended.
I am begging you to tell me how to get out of this situation, please help me.
I want my unjustly suspended account to be opened.
Thank you in advance for your information.
Problem with information about the merchant account not being verified
Hello, I was a business actively selling on amazon uk marketplace. I opened the north america stores on my company. However, without listing or selling in any way, my account was suspended due to identity verification.
Although I sent company documents, citizenship ID, company and personal bank account information and statements, I was automatically sent a message saying "We received your submission, but we are unable to reactivate your account. After reviewing your account, we have confirmed that your Amazon seller account has been used to engage in deceptive, fraudulent, or illegal activities that harm our customers, other affiliates, and our store.
I am a tax-paying business actively selling on Amazon UK, but because of this, both my North American accounts and all my European accounts have been suspended.
I am begging you to tell me how to get out of this situation, please help me.
I want my unjustly suspended account to be opened.
Thank you in advance for your information.
3 respuestas
Nikki_Amazon
Greetings @Seller_Cg0HRYWnm8RSw,
I apologize for the delay in responding to you here at the Seller Forums. Our team of moderators are constantly working to address all inquiries as soon as we can.
@Seller_Cg0HRYWnm8RSw, I'm sorry to hear about the suspension of your Amazon seller accounts. This must be a very frustrating and concerning situation for your business.
In partnership with the responsible team, I could learn that after this post you were asked to schedule a video call appointment to complete identity verification. Were you able to schedule and participate in that video call? If so, what were the results?
Thank you for contacting us! The forums community and I are committed to assisting you. Feel free to share how we can support you moving forward.
I wish you all the best,
-Nikki
Nikki_Amazon
Hello 63RIHAYSR,
I understand this must be a frustrating situation for you.
After looking into this, I can confirm that the information regarding the reason for your account deactivation was sent to you on August 7th, 2024.
If you would like to appeal for reactivation, please do not resend any documents that have been previously rejected, as those will likely be denied again. Instead, please submit a new appeal that includes fresh, accurate information to support your case.
You can find more details on the appeals process in the Amazon Services Business Solutions Agreement and Selling Policies and Seller Code of Conduct. I encourage you to review these policies carefully as you prepare your appeal.
I hope this helps provide some clarity. Please let me know if you have any other questions - I'm here to assist you through this process.
Wishing you all the best,
-Nikki
