Counterfeit without a Test Buy on a product we manufacured and designed
As per the title, we have a violation for "Counterfeit without a Test Buy" - but this is a product we manufacture and designed ourselves. How is it possible for someone to make this complaint and have our listing removed when we are the only seller and make the product that no one else does.
Counterfeit without a Test Buy on a product we manufacured and designed
As per the title, we have a violation for "Counterfeit without a Test Buy" - but this is a product we manufacture and designed ourselves. How is it possible for someone to make this complaint and have our listing removed when we are the only seller and make the product that no one else does.
0 respuestas
Roxy_Amazon
Hello @Seller_1elOtlTttwuTP,
We understand your concern regarding the "Counterfeit without a Test Buy" violation, given that this is your own manufactured and designed product.
To help address this situation effectively and provide you with the best guidance, we would need additional information:
- Detailed information about the violation you received
- Performance notification texts or screenshots related to this issue
- Any Seller Support case ID if you've already contacted support
Also, what kind of documentation have you sent to prove brand ownership?
Please note: Do not share any personal information in the forum
With these details, we can work on connecting with the appropriate team to provide you with targeted assistance and help resolve this situation efficiently.
For more information please visit the page Intellectual Property Policy for Sellers.
We value your business on Amazon and appreciate you bringing this to the Sellers Forum. Our seller community and team are here to support you - please feel free to return with the requested information or any additional questions you may have.
Best,
-Roxy
