All my listings are gone. They have disappeared from Manage all Inventory.
This morning I got an order that I have already shipped. I had about 7 listings in total (5 were listed by me and 2 were that I selling as Me too). I had ad-campaigns running on my listings and they are all gone. I cannot find any of the listings and there is nothing. I can still see the past orders that I dispatched and the business reports show me the ASINs and everything, but I cannot see any item. What to do?
All my listings are gone. They have disappeared from Manage all Inventory.
This morning I got an order that I have already shipped. I had about 7 listings in total (5 were listed by me and 2 were that I selling as Me too). I had ad-campaigns running on my listings and they are all gone. I cannot find any of the listings and there is nothing. I can still see the past orders that I dispatched and the business reports show me the ASINs and everything, but I cannot see any item. What to do?
0 respuestas
Seller_C5CTcdW30Py6s
The case number is 16914613071. This what I got in my inbox from Amazon support. The email stated the following
Hello from Amazon Selling Partner Support,
I understand that you contacted about the removed listing on your Inventory.
After further investigate your case, the ASINs you previously had, went scheduled with the attributte "product_site_removal_date" for today.
In that case, you will need to re list your listings, as a recommendation to use the previous information you had, you can download a Category Listing Report, and then use the same report to relist all products.
Once the product are listed already on your inventory set a new product_site_removal_date or remove it completely. After the listings are created SP Support can help the seller with that attribute.
I didn't have any product_site_removal_date on it. I don't know what happened here.
Cooper_Amazon
Good Afternoon @Seller_C5CTcdW30Py6s,
I wanted to follow up with you and see if you were able to relist your items? I did take a look at your account and see that there are now a few active listings in your inventory. Please let us know if you are still having any issues with any other inventory disappearing and we'd be happy to look into it.
Have a wonderful rest of the week.
Sincerely, Cooper_Amazon
