Hello All- @Atlas_Amazon

Looking for some input and advise on a current situation regarding my Amazon Seller Central account. In March of 2024 my seller account was compromised and an unauthorized user gained access to my account. The unauthorized user was selling products under my account and LLC via FBM. During that time period the unauthorized user attempted to change my LLC and other business information regarding my account which I believe was for the purpose of permanent use of the account as well as to steal the FBM inventory and future payouts associated with the account.

Luckily, I had chosen the option to "stay logged" in through the seller central app and had access to the "call me now" feature. After a month of trying to connect with the right person at Amazon I was able to speak with someone that helped me regain access to my account and change my credentials. Roughly a week after regaining control over my account I received a notice from Amazon stating my account would be deactivated if I didn't sign up and go through the process of a virtual ID and Supply Chain Verification.

The first problem I'm facing is I cannot provide supply chain documents for the items that were sold through my account via FBM because they were sold by the people who overtook my account. There is also the issue that my account was taken over and controlled by another party leading to the account deactivation which I am trying to get Amazon to recognize. There is a significant amount of storage fees each month, roughly $3500 plus a dwindling payout which has dissolved $25,000 so far atleast and lastly $150,000 of inventory sitting stranded.

I neee help understanding what the deactivation which is posted below actually says I am deactivated for and also any advise as to how to navigate this situation as I have been beating my head against the wall for 9 months. I have a police report and anffidavit ready to send to Amazon but am not sure if that will make any difference.

Deactivation Notice:

Dear Seller,

Your Amazon seller account has been deactivated in accordance with section 3 of Amazon’s

Business Solutions Agreement. Your listings have been removed and pending orders have

been canceled. Funds will not be transferred to you but will stay in your account and you

won’t be able to create removal orders, while we work with you to address this issue.

Amazon’s Business Solutions Agreement can be found at https://sellercentral.amazon.com/

gp/help/1791.

Why is this happening?

We have taken this measure because information available to us indicates that this account

has misused Amazon’s services in violation of our Seller Code of Conduct (https://

sellercentral.amazon.com/gp/help/G1801)

Examples of violations of the Seller Code of Conduct include, but are not limited to,

attempting to manipulate sales rank, artificially inflating web traffic, or allowing other

parties to act on your behalf in a way that violates Amazon’s policies.

How do I address the issue?

You need to complete virtual identity and supply chain verification over a video interview.

To reserve a time slot for the interview, fill out the form

form/SV_428yZfzoV04TahEAfter we receive your response on this form, we’ll invite you for the interview on one of

your preferred time slots, 48 hours before the interview. After your verification interview is

complete, we will review the results and respond with the outcome within 5 business days.

What happens if I do not sign-up for virtual identity and supply chain verification?

If we do not receive a re-activation request through the form above, your Amazon selling

account and associated FBA inventory with your account will remain deactivated.

Any help would be greatly appreciated.