I CAN'T LIST ANY BOOKS
I was selling books without having any issues till last Saturday. Then I contacted support, and they told me my account was in "Vocation Mode". I didn't even know this mode existed. Somehow my vocation mode became ON automatically. The agent helped me to change my vocation mode status and told me to wait 24-48 hours, then I would be able to continue adding more books.
After 48 hours passed, I called support again, they found it strange because my account was in perfect condition without having issues after 6,000 sales, and %100 positive seller feedback. The agent told me, it was probably an algorithm/system issue I was facing and told me to contact "Amazon Brand Registry Support". A friend of mine also mentioned that when switching vocation mode, sometimes the algorithm messes up.
For the last 4 days, I’ve been getting this message for every book I try to list, including books I listed shortly before:
- This product has other listing limitations. Learn more
- Refurbished condition
- You are not approved to list this product and we are not accepting applications at this time.
I’ve been selling here for about 3 years and never encountered anything like it. My account is active and I’m still getting sales, just unable to list literally any ISBN that I enter. Examples: 0593356152, 0316017930, 1681191075, etc. (basically all products in #Book category). I am able to list other products in other categories.
I have contacted Amazon support but they kept sending me copy/paste replies. This is my only source of income. So I am seeking real help from here.
Thank you
I CAN'T LIST ANY BOOKS
I was selling books without having any issues till last Saturday. Then I contacted support, and they told me my account was in "Vocation Mode". I didn't even know this mode existed. Somehow my vocation mode became ON automatically. The agent helped me to change my vocation mode status and told me to wait 24-48 hours, then I would be able to continue adding more books.
After 48 hours passed, I called support again, they found it strange because my account was in perfect condition without having issues after 6,000 sales, and %100 positive seller feedback. The agent told me, it was probably an algorithm/system issue I was facing and told me to contact "Amazon Brand Registry Support". A friend of mine also mentioned that when switching vocation mode, sometimes the algorithm messes up.
For the last 4 days, I’ve been getting this message for every book I try to list, including books I listed shortly before:
- This product has other listing limitations. Learn more
- Refurbished condition
- You are not approved to list this product and we are not accepting applications at this time.
I’ve been selling here for about 3 years and never encountered anything like it. My account is active and I’m still getting sales, just unable to list literally any ISBN that I enter. Examples: 0593356152, 0316017930, 1681191075, etc. (basically all products in #Book category). I am able to list other products in other categories.
I have contacted Amazon support but they kept sending me copy/paste replies. This is my only source of income. So I am seeking real help from here.
Thank you
0 respuestas
Seller_Hi7wbO2Kbo6bl
I checked a couple of your sample ISBNs.
For one I found a restriction. Do you see this screen?
If so, what happens when you click on Request approval?
For me, one of two things will happen -- another screen to request approval, this time with yellow button. Then approval instantly granted.
Or, you are sent to a page to watch a video and take the "I am not a moron" test.
After than approval is instantly granted.
Then comes the waiting. Have to wait some time -- from a few hours up to a day or so. Usually just a few hours. You just have to try again from time to time.
Seller_tRKZ3hY3Q3tMQ
Michelle_Amazon
Hello @Seller_8KkGd9DqG865K,
Michelle at Amazon here. I am sorry to hear that you are not able to list your books. Can you please provide me with the case you have with Seller Support so I can take a look?
Thanks,
Michelle
Seller_KBQHUS0yT2Foj
Check your Performance Notifications
Seller_8KkGd9DqG865K
It has been over a week now, and support keeps telling me that they are not accepting applications at this time. This is not the issue I am having, it is an algorithm error. So please can someone from the developer team look into my case?
Seller_awYU0oH8skccg
That's Vacation Mode...It Does Exist...
Sounds like Your Books are Being confused with other things you sell? Algos work in Mysterious Ways??
Seller_R4hOLdZklxSS0
Hello, did you have a chance to find a solution to this? We're currently having the same problem. I checked my vacation settings are made sure that it is not ON. Please advise.
