Need help with GCC certificate compliance
Dear Amazon Team
Greeting,
I have submitted on 8/28 about the button battery (GCC) compliance. From 8/28 to today, more than 15 bussiness days have passed, but still under review.
case ID:15920297961
I have seeked for help for several times, but the seller support always replied to wait. I have one product waited for more than 40 days to be approved. So I don't think that sellers should wait while seller support just do nothing.
The link was deleted on the day it was required to submit the compliance. And the audit team has not been with me even to give me audit progress information well. I am very frustrated. Can you please help me get this to related team and get the ASIN approved? I really need this fixed ASAP. Thank you!
Need help with GCC certificate compliance
Dear Amazon Team
Greeting,
I have submitted on 8/28 about the button battery (GCC) compliance. From 8/28 to today, more than 15 bussiness days have passed, but still under review.
case ID:15920297961
I have seeked for help for several times, but the seller support always replied to wait. I have one product waited for more than 40 days to be approved. So I don't think that sellers should wait while seller support just do nothing.
The link was deleted on the day it was required to submit the compliance. And the audit team has not been with me even to give me audit progress information well. I am very frustrated. Can you please help me get this to related team and get the ASIN approved? I really need this fixed ASAP. Thank you!
1 respuesta
Emet_Amazon
Hello @Seller_sEAmniXYoOkVb,
Thank you for posting your concerns with a pending compliance review.
Greeting,
I have submitted on 8/28 about the button battery (GCC) compliance. From 8/28 to today, more than 15 bussiness days have passed, but still under review.
case ID:15920297961
I have seeked for help for several times, but the seller support always replied to wait. I have one product waited for more than 40 days to be approved. So I don't think that sellers should wait while seller support just do nothing.
The link was deleted on the day it was required to submit the compliance. And the audit team has not been with me even to give me audit progress information well. I am very frustrated. Can you please help me get this to related team and get the ASIN approved? I really need this fixed ASAP. Thank you!
I have passed your concerns to the appropriate teams for further review surrounding the delay. This team does not communicate directly with me on their situation, thus I would recommend monitoring your related case, ASIN and your performance notifications to confirm this teams actions or requested next steps. If you are still in need of support, you are welcome to follow up here with additional inquiries on the situation, but as noted I will not have any updates on the situation until their review is completed.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
